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# Senior Knowledge Management Professional

- **Company:** Humana Inc.
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $86,200.0 - $118,600.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Confluence, Information Management, Knowledge Management, Meta-Data Management, Microsoft Office, Microsoft SharePoint, Data Analytics, Virtual Agents, Workday, Servicenow
- **Published:** July 11, 2026
- **Apply:** https://humana.wd5.myworkdayjobs.com/Humana_External_Career_Site/job/Arlington-VA/Senior-Knowledge-Management-Professional_R-418796

## About the Role

* Bachelor's degree in business, Human Resources, Information Management, IT, Communications, or related field
 * 3-5 years of experience in knowledge management, HR, operations, or content management
 * Demonstrated documentation, taxonomy, and metadata management skills
 * Experience working with content management systems or knowledge platforms (e.g., SharePoint, Confluence, ServiceNow)
 * Analytical mindset; ability to use data to improve content effectiveness
 * Excellent communication and stakeholder management skills
 * Keen attention to detail, action-oriented, excellent organization skills, and demonstrated ability to move forward multiple projects simultaneously

Preferred Qualifications

 * Demonstrated understanding of Workday, ServiceNow, Phenom, a plus
 * Strong MS Office (Word, Excel, PowerPoint) skills.
 * Exposure to AI-enabled knowledge solutions or virtual agents
 * Familiarity with data analytics, UX/content design, or information architecture
 * Healthcare or regulated environment experience

## Description

The Senior Knowledge Management Professional creates, updates, and standardizes knowledge assets (policies, procedures, and FAQs) to ensure consistency and quality., * Define and apply tagging, classification, and metadata to improve usability and searchability.

 * Establish workflows for content review, approval, and lifecycle management to maintain content accuracy and compliance.
 * Define and manage usage metrics and feedback to identify gaps and drive improvements with HR and Tech partners.
 * Serve as example partner across the Human Resources team, business lines, and tech organization to align content to service delivery and AI/automation initiatives.
 * Integrate industry research including external best practices, industry standards, and emerging trends to optimize knowledge management.
 * Serve as proactive thought and execution leader who will influence knowledge management strategy.
 * Communicate insights and outcomes to all levels of partners and leaders.
 * Exercise considerable latitude in determining objectives and approaches to assignments.


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