> Markdown version of [/jobs/ext/1837274-product-support-manager-gup-platforms-and-devices](https://www.wearedevelopers.com/jobs/ext/1837274-product-support-manager-gup-platforms-and-devices). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Manager, gUP Platforms and Devices... - **Company:** Google LLC - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $114,000.0 - $164,000.0 - **Contract:** Permanent contract - **Skills:** Bioinformatics, Data Analytics - **Published:** July 2, 2026 - **Apply:** https://www.juju.com/job/00000000gdbpgm ## About the Role Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area., + Bachelor's degree or equivalent practical experience. + 5 years of experience in project management or a customer-facing role. Preferred qualifications: + 5 years of experience in consumer software/support operations with excellent program management skills, leading high-impact, cross-functional projects. + Experience with social listening and engagement platforms (e.g., Sprinklr). + Experience in managing external communications across public platforms and social media. + Ability to take initiatives to thrive in changing environments, managing competing, time-sensitive projects with high attention to detail. + Excellent communication and negotiation skills to influence and collaborate across all management levels. + Excellent analytical thinker who transforms qualitative community feedback into quantitative data and actionable insights and action-oriented with a "close the loop" mindset to resolve problems fully and efficiently. ## Description + Implement social and community expansion strategies across your product portfolio, completely aligning with specific product areas (PA) priorities and managing execution requirements for all channel launches. + Partner closely with internal PR, Legal, Product, and Engineering teams to actively advocate users and drive cohesive public facing problem resolutions. + Monitor key social channels to track real time engagement trends, serving as an expert who translates user feedback into actionable insights for corporate reports. + Act as the premier line of defense for high consequence social alerts, thoroughly investigating critical escalations within established service level agreements (SLAs) to mitigate brand security risks. + Architect end-to-end external communications including deep blogs in the established brand voice, while continuously identifying opportunities to improve protocols and user experiences. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) . If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right. ## Related Videos - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [The Cloud is Calling: Answer with In-Demand Skills](https://www.wearedevelopers.com/videos/945-the-cloud-is-calling-answer-with-in-demand-skills) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Jelena Jelušić - Engineering Management Meetup Success Story Discover How to Host Events Engineers Love](https://www.wearedevelopers.com/videos/924-jelena-jelusic-engineering-management-meetup-success-story-discover-how-to-host-events-engineers-love) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Got AI ideas but no money? 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