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# Network Support Specialist

- **Company:** Ritter Communications
- **Location:** Jonesboro, AR, United States
- **Contract:** Permanent contract
- **Skills:** Secure Shell (SSH), Microsoft Word, Microsoft Excel, VoIP, Data as a Services, Ethernet, OSI Models, Microsoft Visio, Network Diagnostics, Routing, Ping (Networking Utility), Microsoft PowerPoint, SAP Sales and Distribution, TCP/IP, Telnet, Wireshark, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Network Routers, Computer Network Operations, Software Troubleshooting, Information Technology, Network Support, Cisco
- **Published:** July 11, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17555047?backUrl=%2Fcareer%2F17555047%2FNetwork-Support-Specialist-Arkansas-Jonesboro

## About the Role

* Strong customer service focus;
 * Foundational knowledge and understanding of routers and networks;
 * Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;
 * Demonstrated understanding of the OSI model;
 * Demonstrated understanding of VOIP;
 * Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
 * Skill in commonly used software such as Visio, Excel, Word, and Power Point;
 * Ability to function and work well individually and in a team environment;
 * Skill in oral and written communication;
 * Skill in reading and interpreting technical documents and information;
 * Skill in maintaining a high level of customer focus., Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

## Description

The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment., * Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;

 * Interdepartmental coordination of complex order assignment and fulfillment;
 * Responsible for fulfilling orders requiring new assignment, facility changes and completions;
 * Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;
 * Manages directory number portability requests;
 * Troubleshoot and test customer service delivery;
 * Activates voice, video and data services across copper, fiber and Ethernet platforms;
 * Troubleshoots virtualization services;
 * Participates in a team environment; providing valuable input and suggestions;
 * Interacts with Engineering, Field Operations, NOC, and end-customers;
 * Performs all other related duties as assigned.


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