> Markdown version of [/jobs/ext/1838202-it-support-agent-tier-1](https://www.wearedevelopers.com/jobs/ext/1838202-it-support-agent-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Agent - Tier 1 - **Company:** Precision Inc. - **Location:** Tucson, AZ, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Chrome OS, Computer Networks, Issue Tracking Systems, ServiceNow IT Service Management, Peripherals, Computer Equipment, Information Technology, Zendesk, Comptia IT Fundamentals (ITF+), User Accounts - **Published:** July 13, 2026 - **Apply:** https://www.careerjet.com/job/us6e95382f49feb0475de52191f86d1679/eaa ## About the Role * High School Diploma or GED equivalent. * You should be very comfortable with technology. You're the "computer" expert in your family or friend group - the one people turn to when they need technical help. * Firm understanding of computer hardware, software, and networking concepts. * Strong verbal and written communication skills. * Excellent service and interpersonal skills - patience, empathy, and a positive attitude are key! * Ability to diagnose and resolve basic technical problems efficiently. * Aptitude for learning new technologies and procedures quickly. * Reliable, punctual, and able to manage time effectively. * Ability to work effectively both independently and as part of a team. Preferred Qualifications (Nice-to-Haves): * Familiarity with ChromeOS and Windows operating systems settings * Familiarity with Zoom Phone * Previous experience in a customer service role (retail, call center, etc.). * Some college coursework in Information Technology or a related field. * Entry-level IT certifications (e.g., CompTIA IT Fundamentals, CompTIA A+). * Familiarity with IT ticketing systems (we use Freshdesk)., Entry-Level Real Estate Agent - No Experience Required Are you newly licensed or working toward your real estate license? We're hiring motivated people who are ready to build a rea… ## Description Are you passionate about technology and helping others? Precision Toyota of Tucson is seeking a motivated and congenial Entry-Level IT Help Desk Agent to join our team. In this on-site role, you will be the first point of contact for our employees experiencing basic technical issues. You'll provide timely and friendly support for common IT tasks, primarily focusing on password resets, basic hardware troubleshooting, software assistance, and escalating more complex problems when necessary. This is a fantastic opportunity to start your IT career in a supportive environment!, * This is an on-site role; it is not remote. * Serve as the initial point of contact for technical support requests received via phone, email, or ticketing system. * Provide prompt and courteous assistance for basic IT issues, including: * Password resets and account unlocks. * Troubleshooting common hardware problems (monitors, keyboards, cellphones, desk phones, mice, printers). * Assisting with basic software questions and website access. * Setting up new user accounts based on standard procedures. * Troubleshooting connectivity issues for workstations and peripherals. * Accurately log all help desk interactions, troubleshooting steps, and resolutions in our IT ticketing system. * Identify and escalate more complex technical issues to Tier 2/3 support teams or appropriate personnel. * Follow established procedures and contribute to documentation for common issues and solutions. * Assist with organizing and maintaining inventory of IT equipment and supplies. * Assist with higher level IT tasks under the supervision/guidance of manager(s) * Maintain a high level of professionalism and service in all interactions., * This position operates in a car dealership environment. In addition to basic IT tasks, you may be trained to assist with dealership-specific hardware, software, and machinery. * Routine use of standard office equipment such as computers, phones, and printers. * May require occasional lifting (e.g., moving monitors or computer towers) of items up to 30 lbs. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The Memory Leak That Ate Our Cluster: A Postmortem](https://www.wearedevelopers.com/videos/2057-the-memory-leak-that-ate-our-cluster-a-postmortem) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) - [AX is the only Experience that Matters](https://www.wearedevelopers.com/videos/1404-ax-is-the-only-experience-that-matters) - [Extensionator - Rise of the Chromium](https://www.wearedevelopers.com/videos/119-extensionator-rise-of-the-chromium) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)