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# Field Service Dispatcher

- **Company:** QUENCH BY CHRISSY LLC
- **Location:** King of Prussia, PA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $47,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Bioinformatics, Microsoft Outlook, Microsoft Office, Salesforce.Com
- **Published:** July 15, 2026
- **Apply:** https://careersingovernment.com/job/2105946/scheduling-specialist-field-dispatcher/

## About the Role

* Hybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)
 * 2+ years of routing, dispatching, or field service scheduling experience
 * Experience coordinating technician installations or emergency service calls is highly preferred
 * Strong communication skillsprofessional, clear, and customer-focused
 * Comfortable navigating multiple systems and communication channels (email, phone, chat)
 * Highly organized with strong attention to detail and a proactive mindset
 * Ability to work cross-functionally in a fast-paced, service-driven environment
 * Proficiency in Microsoft Office (Outlook, Excel, Word)
 * Experience with Salesforce strongly preferred

## Description

Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).

You'll serve as the bridge between our customers and our field teamsbalancing technician availability with customer needs, optimizing routes, and making real-time decisions to keep our service operations running smoothly.

This is an ideal role for someone with dispatch, routing, or logistics coordination experience who enjoys fast-paced problem-solving, clear communication, and keeping both customers and technicians supported and informed.

Responsibilities

 * Coordinate technician dispatching and routing for installations, service calls, and repairs
 * Communicate directly with customers to confirm appointment details and scheduling updates
 * Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
 * Proactively monitor service queues and field activity to meet or exceed SLAs
 * Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
 * Escalate service issues when needed and keep internal stakeholders informed
 * Attend daily service huddles and actively support field team planning
 * Accurately document all updates and communications in our service systems


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