> Markdown version of [/jobs/ext/183911-desktop-and-mobility-support](https://www.wearedevelopers.com/jobs/ext/183911-desktop-and-mobility-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop And Mobility Support

- **Company:** Tata Consultancy Services Limited
- **Location:** Boston, MA, United States
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple IOS, Apple Mac Systems, BIOS, Device Drivers, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Software Configuration Management, Microsoft InTune, Information Technology, Casper Suite, Servicenow, Windows Client
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0ceb81fe2c1281b3

## About the Role

Do you have experience in macOS administration?, Do you have a Bachelor's degree?, Qualifications : BACHELOR OF COMPUTER SCIENCE

## Description

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities

 * Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

 * Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-Virus/Skype etc.

 * Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

 * Deployment of device drivers and windows patch updates

 * Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

 * Manage the Security compliance health status of end user workstations

 * Working knowledge of enterprise Ticketing tool like ServiceNow

 * Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

 * Adjust configuration options as required to resolve defects identified while performing corrective action on a device

 * Investigate desktop level incidents and identify root causes to be able to provide solutions.

 * Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

 * Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot

 * L2 Workstations operational support

 * Monitor and report on User experience.

 * Report on Workstation image deployments and patch compliance metrics


## Related Videos

- [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar)
- [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)

## Related Articles

- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)