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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Application - **Company:** Tata Consultancy Services Limited - **Location:** Worcester, MA, United States - **Experience:** Expert - **Salary:** $150,000.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** Application Services, Configuration Management Databases, Code Review, Knowledge Management, Performance Tuning, ServiceNow Application Engine, Systems Integration, ServiceNow IT Service Management, Client Side Scripting, SOAPAPI, AngularJS, Network Server, Service Stack, Servicenow - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=891d8fcd4719fde6 ## About the Role Do you have experience in UI implementation?, * Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process * Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. * Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow * Wide exposure on ServiceNow ITOM Implementation, Configuration and Customization * Ability to listen, interpret, strategize and consult on complex business processes and technical concepts * Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc * Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) * Expertise in Custom module implementations. * Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting. ## Description Experience as a Senior Consultant with ITSM/ITOM /integration * Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams. * Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure. * Gathering Business services and associated application services list and details from client team. * Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps. * Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment * Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management * Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients., Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, and Integrations * ITOM - Discovery, Event Management, Service Mapping * Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions. * Provide technical leadership and mentorship to junior consultants and developers. * Customize and configure ServiceNow applications using best practices and maintain platform integrity. * Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integr ation tools. * Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards. * Stay current with ServiceNow releases and proactively recommend platform enhancements. * Support pre-sales activities including solutioning, demos, and proposal development. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [How to Stop Choosing JavaScript Frameworks and Start Living](https://www.wearedevelopers.com/videos/118-how-to-stop-choosing-javascript-frameworks-and-start-living) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Stand alone components in Angular](https://www.wearedevelopers.com/videos/656-stand-alone-components-in-angular) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Benefits of Using JMeter For Performance Testing](https://www.wearedevelopers.com/magazine/96-benefits-of-using-jmeter-for-performance-testing) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)