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# IT First Line Helpdesk / Service Desk Analyst

- **Company:** Hamlin Knight
- **Location:** Uxbridge, UK
- **Salary:** £28,000.0 - £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Office, Data Logging, User Accounts
- **Published:** May 21, 2026
- **Apply:** https://find.jobs/jobs-near-me/it-first-line-helpdesk-service-desk-analyst-uxbridge-south-east/2781867091-2/

## About the Role

* Be able to commute close to the Harefield/ Northwood area (preferably car driver to get to this location)
 * Good customer service skills written / verbal
 * Good knowledge of MS Office

## Description

We are currently recruiting for a Temporary IT Helpdesk !st Line support professional to join an established business around the Harefield / Northwood area, IT Helpdesk - 1st Line Support

 * Providing 1st line IT support to end users
 * Logging and resolving helpdesk tickets
 * Setting up laptops, desktops, and user accounts
 * Escalating complex issues to senior IT teams
 * Assisting with password resets and access requests
 * Delivering excellent customer service and user support
 * Maintaining accurate records of issues and resolutions
 * Deal with calls and emails from end users

Key Requirements

 * Previous 1st Line IT Helpdesk or Service Desk experience
 * Be available immediately to take on a temporary opportunity


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