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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC & Automation Manager - **Company:** TGIPOWER, LLC - **Location:** Boca Raton, FL, United States - **Salary:** $120,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Automation of Tests, Windows PowerShell, Computer Network Operations, Microsoft Power Automate, Software Troubleshooting, Restful APIs - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fa5db8a7db7fcad4 ## About the Role * Demonstrated experience in an MSP, NOC, infrastructure, or managed services environment. * Strong experience with RMM, monitoring, backup, and operational management platforms. * Hands-on scripting and automation experience, preferably PowerShell, REST APIs, and workflow automation. * Experience with Microsoft 365, Entra ID, endpoint management, and modern infrastructure operations. * Ability to lead technical resources, improve processes, document standards, and coordinate across teams. * Strong troubleshooting, communication, documentation, and problem-solving skills. Preferred Experience / Certifications: * Experience with ConnectWise Manage, NinjaOne, Rewst, Acronis, Power Automate, or comparable platforms. * Microsoft or other relevant infrastructure, automation, identity, or cloud certifications. * Previous team leadership, technical leadership, or mentoring experience. ## Description The NOC & Automation Manager leads the Network Operations Center and owns the monitoring, RMM, backup oversight, and automation capabilities that support Managed Services. This is a hands-on leadership role responsible for improving operational reliability, reducing manual effort, and building scalable, proactive processes across the managed services environment. Roles and Responsibilities NOC Operations & Leadership * Lead day-to-day NOC operations, priorities, escalation paths, and team development. * Ensure alerts and monitored events are appropriately prioritized, investigated, escalated, and resolved. * Drive the NOC toward proactive identification and prevention of client-impacting conditions. * Participate in major technical incidents and coordinate effectively with Service Desk, Engineering, Security, and other teams. Monitoring & RMM Platform Ownership * Own the health, configuration, standardization, and continued improvement of RMM and monitoring platforms. * Maintain consistent monitoring coverage and optimize thresholds, policies, and workflows to reduce alert noise. * Provide oversight of backup monitoring and recurring infrastructure issues, ensuring timely remediation and escalation. * Track NOC performance, monitoring effectiveness, platform health, and recurring operational trends. Automation & Continuous Improvement * Lead the Managed Services automation strategy and identify high-value opportunities to eliminate repetitive or error-prone work. * Design, develop, test, document, and maintain automation using scripting, APIs, workflow platforms, and native tool capabilities. * Establish standards for automation testing, change control, ownership, documentation, and lifecycle management. * Measure automation outcomes through reduced manual effort, improved consistency, faster resolution, and increased service capacity. Platforms, Standards & Collaboration * Integrate operational platforms, improve data consistency and billing reconciliation across PSA, RMM, monitoring, documentation, backup, and related systems. * Maintain SOPs, runbooks, technical standards, and documentation that support repeatable operations and knowledge sharing. * Partner with reporting and analytics resources to develop meaningful operational metrics and dashboards. * Communicate risks, recurring trends, improvement opportunities, and platform needs to Managed Services leadership. * Serve as a technical escalation resource and coach NOC and automation team members ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [REST In Peace: Why LLMs Can't CRUD](https://www.wearedevelopers.com/videos/100272-rest-in-peace-why-llms-can-t-crud) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Should Tech Managers Be Developers First? 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