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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Dispatchable Support Technician - Tier 2 - **Company:** Ergos Technology Partners, Inc. - **Location:** Santa Clarita, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, BASIC (Programming Language), Microsoft Online Services, VoIP, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Email Filtering, Networking Hardware, Microsoft Office, Windows Servers, Network Service, Phishing, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, VPN Clients, Wireless Access Point, Wi-Fi Technology, Sonicwall, Malware, Network Support, Fortinet, 3-tier Architectures, Firewall Services Module, Windows Client - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d568eface8f464e1 ## About the Role * 2+ years of technical support experience in a service desk, help desk, or managed services provider (MSP) environment. * Strong hands-on experience in field support and desktop/on-site troubleshooting. * Solid working knowledge of Windows 10/11, macOS, Active Directory, Office 365, and basic Windows Server administration. * Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, basic switch/firewall configuration). * Reliable personal transportation, a valid driver's license, and a clean driving record for regular site dispatches. * Excellent verbal and written communication skills-able to explain technical concepts clearly and professionally to non-technical end users. * Strong organizational skills and reliable documentation habits (your tickets tell the complete story). * Professional appearance, strong interpersonal skills, and confidence representing ERGOS in client environments. * Relevant certifications such as CompTIA Network+, Security+, A+, or Microsoft Fundamentals (MD-102, AZ-900) are a strong plus. ## Description We are looking for an experienced, motivated Tier 2 Support Technician who thrives in a fast-paced environment, possesses strong technical skills, and exhibits exceptional customer service aptitude. This position involves significant field work-balancing remote ticket resolution with frequent on-site dispatches to client locations throughout the region. You will handle mid-level escalations, perform hands-on hardware and infrastructure deployments, and communicate technical solutions clearly to clients of all backgrounds. As a Dispatchable Tier 2 Engineer, you will serve our California-area clients both remotely and on-site. Candidates who live in or near the local California service territory are strongly preferred, as regular travel to client sites is a core component of this role. RESPONSIBILITIES * Provide Tier 1 & 2 technical support to clients via phone, remote session, and on-site dispatch-handling escalated tickets, troubleshooting hardware, software, network, and peripheral issues. * Perform frequent hands-on field work, dispatching to Southern California-area client sites for workstation setups, network device installations, physical troubleshooting, and high-touch relationship maintenance. * Diagnose and resolve intermediate issues across Windows 10/11, macOS, Active Directory, and Windows Server environments. * Administer and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, and basic licensing). * Assist with basic-to-intermediate network maintenance and troubleshooting for firewalls (SonicWall, WatchGuard, Fortinet, UniFi), switches, and wireless access points. * Troubleshoot VPN client connections (AnyConnect, L2TP) and basic site-to-site connectivity. * Support foundational network services including DHCP, DNS, VLAN assignments, and printer configurations. * Remediate endpoint security incidents, including malware, phishing threats, spam filtering issues, and backup validation. * Perform basic VoIP phone system administration and client-side troubleshooting. * Maintain complete, accurate, and detailed ticket documentation from initial intake through site visit notes, resolution, and client sign-off. * Escalate complex, high-level infrastructure or advanced networking issues to Tier 3 engineers efficiently when necessary. * Ensure exceptional client satisfaction through proactive communication, reliable attendance at client sites, and professional representation of ERGOS at all times. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)