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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist (Back To Business I.T.) - **Company:** The Greentree Group - **Location:** Beavercreek, OH, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Backup Devices, Microsoft Online Services, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Routing, Azure Active Directory, Remote Infrastructure Management, Microsoft SharePoint, Wireless LAN Controllers, Office365, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Windows Client, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=535ae674724993ce ## About the Role * Are you a tech enthusiast who loves solving complex problems? * Do you have a keen eye for detail and excellent analytical skills? * Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?, * Associate's or Bachelor's Degree in Computer Science or related area. A minimum of three years' experience will be considered in lieu of a degree. * Four years of recent experience with setup and/or administration of Windows 10/11, MS Office applications, Microsoft 365, Intune, Active Directory, and Entra ID. * Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking. * Strong customer service orientation and the ability to present ideas in user-friendly language. * Ability to conduct research into issues and products as required. * Highly self-motivated and directed with a keen attention to detail and strong written/oral communication skills. * Local travel may be required. * Candidates must be U.S. Citizens. DESIRED QUALIFICATIONS: * Experience with MS Windows Server, infrastructure services (DNS, DHCP, NPAS), Microsoft Office 365, Exchange, and SharePoint. * Experience supporting macOS environments. * Familiarity with antivirus management and backup solutions. * Working knowledge of firewalls, VPNs, routing, and wireless LAN controller appliances. * Help desk support, remote management and troubleshooting skills. * Certifications: CompTIA A+, Security+, and Microsoft 365 Fundamentals MS-900. ## Description We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being. Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you! ABOUT THE OPPORTUNITY As a Back To Business I.T. Help Desk Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Greentree's office in Beavercreek, Ohio. This role will be critical in providing technical support and guidance to customers. Join us and be part of our mission to make a difference! SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Support end-user client systems, including hardware, software, network, e-mail, printing, backups, and related operating systems. * Provide advanced support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and Entra ID (Azure AD). * Deploy, configure, and maintain Windows and workstations. * Document troubleshooting steps, resolutions, and configuration changes. * Administer and maintain end user accounts, permissions, and access rights in Microsoft 365 and Active Directory. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)