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# Level 2 IT Support Specialist

- **Company:** V-NET CONSULTING CORP.
- **Location:** Shakopee, MN, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Virtual Local Area Networks, Windows Desktop, Firewalls (Computer Science), User Administration
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b3c376a42c9a2272

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, V-NET Consulting is seeking an experienced Level 2 IT Support Specialist to handle our clients support issues, perform onsite client work, and manage small-to-medium technical projects. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently in a fast-paced MSP environment., * 2-4 years of IT support experience, preferably in an MSP.

 * Strong knowledge of Microsoft 365, Windows OS/Server, Active Directory, and common MSP tools.
 * Solid networking skills (DNS, DHCP, VPN, VLANs, firewall basics).
 * Experience with RMM, EDR, backup solutions, and user administration.
 * Excellent communication and customer service skills.
 * Valid driver's license and reliable transportation., * Microsoft 365: 2 years (Required)

## Description

* Resolve Tier 2 issues related to Microsoft 365, Windows desktop/server, networking, and security tools.
 * Troubleshoot and configure firewalls, switches, APs, and VPNs.
 * Perform onsite visits for escalations, hardware replacements, and complex support needs.
 * Assist with client onboarding, migrations, system deployments, and project tasks.
 * Mentor Level 1 technicians and take ownership of escalations.
 * Document all work thoroughly in our PSA and IT documentation systems.


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