> Markdown version of [/jobs/ext/1840658-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/1840658-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Representative

- **Company:** Wyoming Rents, LLC
- **Location:** Riverton, WY, United States
- **Salary:** $24,960.0 - $27,040.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, VoIP, Internetworking, Software Engineering
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5f610dc81dbc6f38

## About the Role

* Proper phone etiquette.
 * Ability to speak and write clearly and accurately.
 * Knowledge of relevant software computer applications and equipment.
 * Effective listening skills.
 * Multi-tasking capabilities; being able to type and speak at same time.

Competencies:

 * Exemplary Attendance and Punctuality
 * Maintains effectiveness when experiencing changes in personal work tasks or work environment; adjusts effectively to work within new work processes, and requirements.
 * Interacts with others in a way that gives them confidence in one's intentions and those of the organization..
 * Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
 * Maintains stable performance under pressure; handles stress in a manner that is acceptable to others and to the organization.
 * Possesses, acquires, and maintains the technical expertise required to do the job effectively and to create effective customer solutions. Technical expertise is demonstrated through problem solving and applying technical knowledge
 * Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

 * Must be able to sit for long periods of time
 * Position requires use of headset/microphone

## Description

* Interact with customers to provide and process information in response to inquiries, concerns, and requests about their internet and or email issues.
 * Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and Fax.
 * Identify and escalate customer internet connectivity issues by evaluating and analyzing the symptoms.
 * Follow up and make scheduled call backs to customers where necessary.


## Related Videos

- [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)

## Related Articles

- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Swiss Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/323-swiss-business-culture-and-etiquette)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)