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# NOC TECHNICIAN

- **Company:** Infrastructure Networks, Inc.
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Linux, Issue Tracking Systems, Traceroute, OSI Models, Network Troubleshooting, Ping (Networking Utility), Telnet, Wi-Fi Technology, Network Routers, Remote Desktop Protocol (RDP), Computer Network Technologies, Firewalls (Computer Science), Information Technology, Cisco
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e50c7c2efad46fcc

## About the Role

Do you have experience in Technical support via phone?, Do you have a High school diploma or GED?, * Experience working 2-3 years in a technical support role

 * High School diploma or GED
 * Successful training or cerification in Cisco and/or Linux, Network+, etc.
 * Prior experience in VSAT, LTE, Point-to-poiint radio systems preferred.
 * Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as VSAT, LTE, wireless radios, Wi-Fi, etc.
 * Understanding of the essentials of data and signal flow through a network, including the OSI Model.
 * Understanding of support tools, techniques, and how technology is used to provide IT services.
 * Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods.
 * Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
 * Ability to organize and prioritize work and adapt to changes quickly.
 * Self -guided approach to learning and gaining knowledge in addition to company provided training.
 * Self-motivated with the ability to work in a fast paced, team-based environment.
 * Ability to effectively solve problems or escalate issues as needed.
 * Willingness to participate in the on-call rotation and cover for absences when needed. Rotating workdays will include weekends and holidays.

## Description

Monitoring NMS tools and systems for faults and alerts and investigating them promptly to identify and resolve the root cause.

 * Monitoring inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system.
 * Performing troubleshooting, fault identification and executing a resolution or a workaround to reestablish services as quickly as possible.
 * Coordinating maintenance and repairs with field support, network engineers, and vendors.
 * Providing regular notifications to customers on network outages and/or upgrades.
 * Documenting all processes and outages through the internal ticketing systems.


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