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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** VACO LLC - **Location:** Wellesley, MA, United States - **Experience:** Expert - **Salary:** $124,800.0 - $156,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft Azure, Cloud Computing, Cyber Security, Continuous Integration, DevOps, Monitoring of Systems, Identity and Access Management, Information Technology Operations, Infrastructure Automation Frameworks, Information Technology - **Published:** July 31, 2026 - **Apply:** https://jobs.vaco.com/job/16700/it_operations_manager/en#apply-now-header ## About the Role * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and hands-on experience * 5-8 years of experience in IT operations, infrastructure, systems administration, or a related role * Strong experience supporting cloud-based environments, particularly within Microsoft Azure or similar platforms * Hands-on experience with DevOps-aligned practices, including CI/CD pipelines, deployment governance, and infrastructure automation * Experience managing production systems, operational controls, and environment separation (development, testing, production) * Familiarity with system monitoring, performance management, and incident response practices * Experience with identity and access management concepts and tools (e.g., role-based access, directory services) * Exposure to cybersecurity practices and collaboration with security teams or external security providers * Relevant technical certifications (e.g., cloud or security-focused) are a plus * Strong organizational, communication, and problem-solving skills with the ability to operate as a steady operational leader ## Description We are seeking a hands-on IT Operations Manager to oversee the reliability, security, and day-to-day performance of a production technology environment. This role is responsible for ensuring systems are stable, secure, and well-managed, while providing operational oversight across infrastructure, deployment processes, and IT service delivery. This position sits at the center of IT operations, partnering closely with engineering teams and external vendors to ensure changes are introduced in a controlled, auditable, and supportable manner., * Maintain operational ownership of production technology environments, ensuring systems are secure, stable, and performing as expected * Coordinate and control production deployments, enforcing disciplined release, change management, and environment separation practices * Partner with engineering teams to support deployment pipelines and release processes while maintaining operational oversight and risk controls * Provision and manage cloud infrastructure based on approved technical designs, ensuring environments are scalable, resilient, and production-ready * Own and support CI/CD processes, including deployment validation, release approvals, and promotion of changes across environments * Monitor system health and performance, proactively identifying issues and coordinating timely resolution of incidents and outages * Lead incident response efforts, including triage, escalation, communication, and post-incident analysis * Oversee IT service delivery, including helpdesk operations, end-user support, ticket workflows, and service-level performance * Manage identity, access, and operational security controls, ensuring appropriate access, auditability, and compliance across systems * Serve as a key operational liaison between technical teams and business stakeholders to ensure changes are introduced safely and transparently * Maintain operational documentation, controls, and reporting to support audits and operational reviews * Manage vendor relationships, support SLAs, and ensure external partners meet operational and security expectations, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. * California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. * Virginia residents may access our state specific policies here. * Residents of all other states may access our policies here. * Canadian residents may access our policies in English here and in French here. * Residents of countries governed by GDPR may access our policies here. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)