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# Business Analyst ( CRM- MS Dynamics , ServiceNow,Logik.ai and Salesforce)

- **Company:** Northern Base
- **Location:** Boise, ID, United States
- **Salary:** $104,000.0 - $108,160.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Business Process Model and Notation, Business Process Modeling, Microsoft Dynamics CRM, Scrum Methodology, Cloud Services, Requirements Management, Salesforce.Com, Simple Object Access Protocol (SOAP), System Testing, Systems Integration, Microsoft Power Automate, Cloud Integration, Api Design, Servicenow
- **Published:** July 21, 2026
- **Apply:** https://www.careerjet.com/jobad/usde0d26b1cac17f981b98f1760631ce51

## About the Role

Strong Business Analysis experience in CRM implementations.
Expertise in Requirements Gathering and Documentation.
Business Process Modeling (BPMN, Process Flows).
Agile/Scrum methodologies.
Stakeholder and Vendor Management.
Data Analysis and Reporting.
Experience with MS Dynamics ,ServiceNow,Logik.ai and Salesforce, F unctional Skills
Strong Business Analysis experience in CRM implementations.
Expertise in Requirements Gathering and Documentation.
Business Process Modeling (BPMN, Process Flows).
Agile/Scrum methodologies.
Stakeholder and Vendor Management.
Data Analysis and Reporting.
Technical Skills
Microsoft Dynamics 365 CRM (Mandatory)
o Sales
o Customer Service
o Customer Insights
o Power Platform (Power Automate preferred)
ServiceNow (Mandatory)
o ITSM/Business Process Workflows
o Integration Requirements
o Case and Service Management Concepts
Nice to Have
Salesforce (SFDC)
o Sales Cloud
o Service Cloud
Power BI
Azure Integration Services
API-based Integrations (REST/SOAP)
Copilot/AI-enabled CRM capabilities

## Description

Business Analysis & Requirements Management
Conduct workshops and requirement-gathering sessions with business stakeholders.
Analyze current business processes and identify opportunities for optimization and automation.
Document Business Requirements Documents (BRD), Functional Specifications (FSD), User Stories, Process Flows, and Use Cases.
Translate business requirements into functional and technical specifications for development teams.
Facilitate backlog grooming, sprint planning, and UAT activities.
CRM Solution Analysis
Analyze and define business requirements related to Microsoft Dynamics 365 CRM modules.
Work with stakeholders to design solutions for:
o Accounts & Contacts Management
o Lead & Opportunity Management
o Case Management
o Customer Service Processes
o Sales Automation
o Customer Insights and Reporting
Support CRM process improvements and adoption initiatives.
ServiceNow Integration & Process Management
Gather and document requirements involving ServiceNow workflows and integrations.
Collaborate with ServiceNow and Dynamics teams to define end-to-end business processes.
Ensure data consistency across CRM and ServiceNow platforms.
Stakeholder Management
Act as the liaison between business users and technical teams.
Present solution recommendations and facilitate decision-making discussions.
Manage stakeholder expectations and communicate project status effectively.
Testing & Deployment Support
Develop UAT scenarios and test cases.
Support system testing, user acceptance testing, and defect resolution.
Assist in change management, training, and deployment activities.


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