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# Technical Support Specialist

- **Company:** Boston, Inc.
- **Location:** Arden Hills, MN, United States
- **Salary:** $51,000.0 - $96,900.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Data Integrity, Salesforce.Com, SAP CS, Siebel CRM
- **Published:** July 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17446882?backUrl=%2Fcareer%2F17446882%2FTechnical-Support-Specialist-Minnesota-Arden-Hills

## About the Role

Fluent in English (spoken and written)

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Associates Degreeor equivalent technicaltraining

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Strong computer literacy and technical aptitude

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Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues

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Ability to work flexibletimeswithin call center hours

Preferred Qualifications:
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1+ years of experience in technical customer support or related call center roles

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Experience supporting medical equipment or capital equipment products

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Familiarity with Service Management Systems such as Salesforce,ServiceMax, Siebel, or SAP Service Module

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Knowledge of industry practices and regulatory standards

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Strong problem-solving skills and a proactive, customer-focused approach

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Experience inmentoring or providing guidance to less experienced team members

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Bilingualin Spanishand/or Portuguese(spoken and written)

## Description

At Boston Scientific, the Technical Support Specialist will provide global, industry-leading technical support to customers via multiple communication channels (phone, email, etc.). You apply knowledge of technical and business concepts to interpret and execute company policies and procedures, resolving service issues efficiently. You contribute to service quality by managing cases accurately and monitoring data integrity.
This role requires specialized product knowledge in medical and capital equipment systems, typically obtained through advanced technical training or equivalent experience. Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office in Arden Hills, Minnesota five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocationassistanceis not available for this position. Your Responsibilities Include:
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Serve as contact for internal and external customer inquiries, providingtimelyand professional supportfor their Capital Equipment.

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Create, manage, andfinalizeservice cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance.

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Monitor install base data accuracy and notify responsible departments of discrepancies.

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Create, release, or request orders for Capital Equipment repairs.

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Act as a contact point withinthe Capital Equipment Technical Services teamfor supported products and specific case information.


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