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# Desktop Support Technician

- **Company:** Revell Hardware Company Inc.
- **Location:** Miami, FL, United States
- **Salary:** $75,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Microsoft Office, Remote Service Software, EHR Systems, Information Technology, User Accounts
- **Published:** July 7, 2026
- **Apply:** https://www.careerjet.com/jobad/us60eba457e4545fc3a45647dacfa7d17a

## About the Role

* High school diploma or GED required
 * Active HIPAA compliance training or credential required
 * 1+ year of desktop support, help desk, service desk, technical support, or related IT experience preferred
 * Basic understanding of Windows, Microsoft Office, email, user accounts, passwords, VPN, printers, and common business applications
 * Strong verbal and written communication skills
 * Customer-first mindset with the ability to stay calm, professional, and helpful under pressure
 * Strong attention to detail and ability to accurately document support activity
 * Ability to handle confidential information with professionalism and discretion

Preferred Experience

 * Associate degree in Information Technology, Computer Science, or a related field
 * Experience supporting users in a healthcare, clinical, medical office, or regulated environment
 * Familiarity with EMR/EHR systems, healthcare applications, or clinical software
 * Experience with ticketing systems, remote support tools, and IT documentation processes

Ideal Candidate
The ideal candidate is a dependable and service-oriented IT professional who enjoys helping users resolve technology issues. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.

## Description

A healthcare organization is seeking a Desktop Support Technician to provide day-to-day technical support for clinical and administrative employees. This role helps ensure staff can effectively use internal systems, healthcare applications, user accounts, and workplace technology in a HIPAA-regulated environment.
The ideal candidate is customer-focused, detail-oriented, and comfortable troubleshooting basic hardware, software, access, and connectivity issues for users with varying levels of technical experience.
Responsibilities

 * Provide front-line desktop and technical support to clinical and administrative staff by phone, email, and ticketing system
 * Troubleshoot common IT issues, including password resets, account lockouts, email problems, VPN access, connectivity, software errors, and basic hardware concerns
 * Assist users with access to EMR/EHR systems, healthcare applications, and other internal platforms
 * Follow documented procedures, knowledge base articles, and internal IT support workflows
 * Accurately document support requests, troubleshooting steps, resolutions, and escalations in the ticketing system
 * Escalate complex issues to senior IT staff, application teams, or IT leadership when needed
 * Provide professional, patient, and helpful support to users of all technical skill levels
 * Maintain confidentiality of patient, employee, and company information in accordance with HIPAA and internal security policies
 * Assist with basic user setup, access changes, workstation support, and application support as needed
 * Support increased ticket volume during system updates, peak periods, and special projects


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