> Markdown version of [/jobs/ext/1844949-technical-product-owner-acqueon-dialer](https://www.wearedevelopers.com/jobs/ext/1844949-technical-product-owner-acqueon-dialer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Product Owner, Acqueon Dialer - **Company:** RAZOR, INC. - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Agile Methodology, System Configuration, Mailing List, Scrum Methodology, Salesforce.Com, Scaled Agile Framework, Cisco Unified Contact Center Enterprise (UCCE), Genesys, Information Technology, Cisco - **Published:** July 7, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9014665/technical-product-owner-acqueon-dialer ## About the Role Acqueon Expertise: Deep experience with Acqueon Campaign Manager, List Management, Outbound Dialer, and real-time reporting dashboards. - Telephony Integration: Familiarity with contact center platforms (Genesys, Cisco UCCE/UCCX, or Five9). - Agile Product Ownership: Experience in backlog grooming, sprint planning, and leading Agile teams in a technical product setting. - Analytical Thinking: Ability to interpret complex campaign data to influence strategic decisions. - Cross-Functional Leadership: Skilled in guiding developers, QA, business analysts, and vendor partners to deliver shared outcomes., Bachelor's Degree in Computer Science, Information Technology, or related technical field. - 8+ years of experience as a Product Owner or Business Analyst in telecom, call center, or customer engagement platforms. - 2+ years of hands-on experience with Acqueon Dialer or outbound engagement platforms. - Strong understanding of campaign lifecycle management, lead segmentation, and dialer compliance rules. ## Description As a Technical Product Owner (TPO) with expertise in Acqueon Dialer technologies, you will lead the product lifecycle and strategic integration of Acqueon's advanced outbound and omnichannel contact center solutions at our healthcare client. You will bridge technical execution and business goals, ensuring the seamless integration of Acqueon Dialer with the healthcare client's digital and telephony platforms. Your primary focus will be to optimize contact strategies, enhance customer engagement, and improve operational efficiency across all communication touchpoints-spanning voice, SMS, and digital channels., Product Strategy and Roadmapping - Define and evolve the product vision and roadmap specific to Acqueon Dialer integration. - Align outbound campaign management tools with the healthcare client's customer engagement strategy. - Incorporate compliance standards (TCPA, HIPAA, etc.) into dialer strategy and configurations. Campaign Management and Optimization - Partner with stakeholders to translate outbound campaign objectives into actionable dialer configurations. - Oversee implementation of predictive, preview, and manual dialer modes. - Leverage Acqueon analytics and reporting to inform product enhancements and drive engagement KPIs. Stakeholder Engagement and Communication - Act as liaison among internal IT, security, business teams, and Acqueon vendor stakeholders. - Translate business requirements into detailed user stories with measurable outcomes. - Champion best practices for contact strategies across sales, retention, and service campaigns. Technical Oversight and Quality Assurance - Ensure system configurations and integration with CRM platforms (e.g., Salesforce, Genesys Cloud) meet technical specifications. - Work closely with developers and QA teams to maintain quality standards and minimize service disruptions. - Monitor system health and manage incident resolution in collaboration with operations. Scaled Agile Leadership - Lead all Agile ceremonies (PI planning, sprint reviews, retrospectives). - Support Scaled Agile Framework (SAFe) practices across the delivery team. - Foster a culture of continuous improvement and innovation within the team. Data Privacy and Compliance - Integrate governance policies into product design and deployment for TCPA and HIPAA adherence. - Collaborate with legal and compliance teams to maintain audit readiness across outbound communications. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Building an agentic software factory: How we rebuilt product development at Pipedrive](https://www.wearedevelopers.com/videos/100261-building-an-agentic-software-factory-how-we-rebuilt-product-development-at-pipedrive) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Why developer experience matters](https://www.wearedevelopers.com/magazine/514-why-developer-experience-matters) - [The CAMARA Project: How Telcos Collaborating Improves Developer Experience](https://www.wearedevelopers.com/magazine/671-the-camara-project-how-telcos-collaborating-improves-developer-experience) - [How to Turn Community Events Into a Powerful AI GTM Engine: The Daytona Playbook](https://www.wearedevelopers.com/magazine/732-how-to-turn-community-events-into-a-powerful-ai-gtm-engine-the-daytona-playbook) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)