> Markdown version of [/jobs/ext/1846076-manager-i-technical-support](https://www.wearedevelopers.com/jobs/ext/1846076-manager-i-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager I Technical Support - **Company:** Hubbell - **Location:** Manchester, NH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Microsoft Office, Microsoft PowerPoint, Power BI, SAP Sales and Distribution, Data Management, Tools for Reporting - **Published:** July 10, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87672377/1 ## About the Role * 4-year degree in Business, Management, Analytics or equivalent * Proficiency with Excel a must, and all Microsoft Office applications, including Power BI a plus * Strong interpersonal skills for effective relationship management with internal/external business partners * Analytical thinking - the ability to analyze and use critical thinking skills on a regular basis * Creative thinking - the ability to think outside the box, coming up with new solutions to old problems * Strong Interpersonal and Presentation ability - while most of the work will be on analyzing data, clear and concise communication of information to peers & management is key * Strong computer skills required: * MS Office, especially Excel (intermediate level) & Teams * Power BI or other Reporting software * PowerPoint * Some travel (up to 20%) may be required. ## Description This role is responsible for leading business process governance, master data management, and operational performance across HES Customer Service. The position drives the definition, standardization, and continuous improvement of end-to-end Customer Service processes, ensuring scalable, consistent execution that supports effective order management, backlog performance, and on-time delivery. The Business Process Manager leads a team of Business Analysts and Business Process Architects, partnering closely with HUBS SD IT and cross-functional stakeholders to establish best-practice processes and drive adoption across HES. The role evaluates existing processes, identifies improvement opportunities, prioritizes initiatives, and executes business process transformation projects that enhance operational efficiency, data quality, and system scalability. Additionally, the role owns the HES Master Data Management program, ensuring the accuracy, integrity, and governance of data required to support critical business processes and performance outcomes. Acting as a key liaison across Customer Service, Operations, Sales, Finance, IT, and Master Data teams, this position aligns execution with business objectives and enterprise standards while driving standardization and operational excellence across the organization. Job Overview * Own and govern end-to-end Customer Service processes across HES, including standardization, documentation, performance tracking, and compliance. * Identify process improvement opportunities and lead cross-functional initiatives to drive process, system, and operational transformation. * Lead Master Data Management and governance, ensuring data accuracy, standards, and alignment with business processes and systems. * Monitor process and backlog performance, driving visibility, prioritization, and on-time order execution. * Lead change management efforts and build SME networks to drive adoption, accountability, and continuous improvement. * Partner across Customer Service, Sales, Operations, Finance, IT, and Product Management to resolve issues and align execution with business objectives. ## Related Videos - [Debugging Humans: How MBTI Helps Engineering Teams Communicate Better](https://www.wearedevelopers.com/videos/100335-debugging-humans-how-mbti-helps-engineering-teams-communicate-better) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)