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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level I IT Bench Technician - **Company:** CONCERTIUM - **Location:** Tampa, FL, United States (Remote available) - **Experience:** Experienced - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, System Configuration, Document Management Systems, Azure Active Directory, Cloud Services, Software Deployment, Microsoft InTune, Information Technology, User Administration - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=33e0baf9b2d4add6 ## About the Role Do you have experience in Customer communication?, * 4-5+ years of hands-on IT support experience, preferably within a Managed Service Provider (MSP) environment. * Strong working knowledge of Microsoft 365 administration and support. * Experience supporting Windows, macOS, iOS, and mobile device environments. * Hands-on experience with Microsoft Intune, Apple Business Manager, or other MDM platforms. * Solid understanding of standard PC support, cloud services, and endpoint troubleshooting. * Experience deploying, imaging, configuring, and supporting workstations and related hardware. * Familiarity with Active Directory, Azure AD/Entra ID, user account management, and domain integration. * Ability to diagnose and resolve technical issues independently using remote troubleshooting tools and methodologies. * Strong documentation skills with experience using ticketing and IT documentation systems. * Excellent verbal and written communication skills with the ability to support non-technical users professionally and patiently. * Strong organizational skills with the ability to manage multiple priorities and follow established processes. * Experience with any of the following is a plus: * ConnectWise Manage * Continuum (or similar RMM) * IT Glue * CompTIA and Microsoft certifications preferred * Must be a US citizen * Must be able to work in office Monday-Friday, 8-5, EST What We're Looking For We're looking for someone who is: * Strong in MSP-style support environments * Self-motivated and dependable * Comfortable working independently * Professional and client-focused * Interested in continuous learning and growth, * Managed Services: 3 years (Required) Language: * English Clearly (Required) ## Description * Provide remote and onsite technical support for client environments, serving as a primary point of contact for end-user technical issues and requests. * Troubleshoot, diagnose, and resolve issues involving Microsoft 365, Windows/macOS systems, mobile devices, networking, cloud services, and modern MDM platforms. * Install, configure, image, deploy, and maintain workstations and related hardware, including operating systems, software deployments, Active Directory/Azure AD integration, and standardized client configurations. * Develop and maintain client-specific workstation images and deployment processes to streamline onboarding, replacements, and equipment provisioning. * Perform regular maintenance and support for computer systems, networks, software, and related IT infrastructure. * Document incidents, resolutions, configurations, and support activity accurately within ticketing and documentation systems. * Communicate clearly and professionally with clients and internal teams, providing technical guidance and status updates to both technical and non-technical users. * Collaborate with engineering and support teams to escalate issues, improve processes, maintain client environments, and enhance service delivery standards. * Identify opportunities for operational and technical improvements, contribute to process documentation, and support continuous improvement initiatives. * Ensure all work is completed in alignment with company standards, security practices, and client service expectations while maintaining a high level of customer satisfaction. ## Related Videos - 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