> Markdown version of [/jobs/ext/1846923-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1846923-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Washington, DC, United States
- **Salary:** $42,120.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Microsoft Outlook, Computer Networks, Hard Disk Drives, PC Tools, Issue Tracking Systems, Networking Hardware, Microsoft Office, Backup and Restore, CompTIA Strata - PC Hardware Technology Engineer, Motherboard, Enterprise Software Applications, Software Troubleshooting, Peripherals, Network Support, Servicenow
- **Published:** July 7, 2026
- **Apply:** https://dejobs.org/x/x/DA3B2555D6BC47DD8BF1ABB3F3C8F339/job/

## About the Role

* Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
 * Demonstrate high energy given fast-paced environment
 * Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
 * Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support
 * Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
 * Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
 * Get work done independently, and for attendance for availability to work scheduled hours
 * Trusted to work proactively is a key attribute given limited site IT Leaders
 * Ability to handle multiple projects
 * Able to meet expectations regularly and respond well to feedback from leadership
 * Ability to set up, configure, and add all hardware
 * Experience with asset management
 * Experience working in an enterprise environment

## Description

* Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
 * Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
 * Assist Site Leader in the execution of established processes and escalations
 * Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
 * Maintain, analyze, and troubleshoot software and computer peripherals
 * Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
 * Assure that all tickets requiring follow up work and / or calls receive appropriate attention
 * Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
 * Perform backup, recovery, and security procedures both planned or during emergency
 * Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
 * Assist with diagnoses of network hardware and performance problems
 * Perform approved installation, configuration, and maintenance of physical network
 * Perform network system administration task both planned or during emergency
 * Back up and burn end user data
 * Assist in developing and documenting improvements to current processes
 * Assist other coworkers in resolution of end users' technical issues across the program


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem)
- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)