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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Analyst | Bridge Defense - **Company:** The Bridge Ltd - **Location:** Washington, DC, United States - **Experience:** Experienced - **Salary:** $140,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Systems Engineering, Business Process Modeling, Cloud Computing, Information Technology Operations, Data Driven Tests, Requirements Management, Runbook, Performance Monitor, Devsecops - **Published:** July 12, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9026921/business-analyst-bridge-defense ## About the Role * 3+ Years of Cyber Triage * 3+ Years of Enterprise Performance Reporting * 5+ Years of Escalations & Notifications Experience * 3+ Years of Executive Presentations Experience * 5+ Years of Incident Management * High colocation, 70-80% onsite * Experience supporting IT Operations, Enterprise Support, or Mission Operations environments. * Experience working in Agile, DevSecOps, and cloud-based delivery environments. * Knowledge of IT Service Management (ITSM) practices and operational governance frameworks. * Strong analytical, communication, stakeholder engagement, and requirements management skills. * Experience working within government or highly regulated environments. * Ability to translate complex technical information into actionable business recommendations for both technical and executive audiences. * Prospective candidates should have strong risk management skills, excellent communication, teamwork, and conflict management skills. * The candidate must be analytical and effectively able to prioritize needs, requirements, and other issues. * Ability to communicate and interact effectively at all levels of staff and management. * Ability to exercise independent judgment, develop relationships, and obtain consensus among interested parties. * Critical thinker with strong technical skills, diagnostic skills and problem-solving ability. * Solid written and verbal communication skills to negotiate direction, drive projects and projects to successful conclusion and deliver knowledge to team members verbally and via clear designs, runbooks and technical engineering and exchange sessions. * Self-starter, flexible, adaptable, collaborative and motivated to champion continuous improvement. * Ability to develop peer networks across an enterprise to maintain technology awareness and to support resolution of problems. * Ability to operate across traditional technical boundaries, comfortable working in the compute space as well as the storage space in an operational capacity. * Technically curious and driven to learn new skills. * Depending on project requirements, may be required to work within a compressed schedule; overtime should be expected when schedules demand it. * Willing to travel, if needed. * No Relocation. * Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally. * Must be able to multi-task and rapidly change priorities with limited notice. ## Description As a Business Analyst, you will play a critical role in the development and continuous improvement of an integrated Operations and Continuous Innovation Team (OCIT) supporting mission-critical software products and operational services across complex production applications. Serving as a key liaison between operational teams, technical stakeholders, program leadership, and government clients, you will ensure that business needs, operational performance, and product priorities remain aligned to mission objectives. In this role, you will support and monitor the delivery of Tier 1 and Tier 2 support services across multiple programs operating within Unclassified and Top Secret/SCI environments. You will help define and continuously refine escalation paths, triage procedures, incident management processes, and communication workflows tailored to the security, compliance, and operational requirements of each classification level. The Business Analyst will collaborate closely with systems engineers, developers, and program leadership to identify opportunities for process improvement and operational efficiency. You will analyze service delivery trends, user feedback, incident data, system performance metrics, and operational reporting to recommend improvements, prioritize enhancements, and support automation initiatives that reduce operational costs, improve service delivery, and demonstrate measurable return on investment. You will establish, monitor, and report on Service Level Objectives (SLOs) and associated performance metrics. Through executive-level dashboards, reports, and briefings, you will provide actionable insights into operational performance, incident trends, customer satisfaction, and service delivery effectiveness. In support of product and service evolution, you will assist in developing and maintaining a multi-quarter product roadmap, manage and prioritize agile backlogs, and facilitate requirements gathering, analysis, and documentation activities. You will work closely with program managers, engineers, cybersecurity teams, and senior government stakeholders to align priorities, manage dependencies, mitigate risks, and ensure the successful delivery of capabilities within a secure cloud environment. * Analyze business and operational requirements across multiple programs and security enclaves. * Support Tier 1 and Tier 2 operational services through process analysis, reporting, and performance monitoring. * Define and maintain incident management, escalation, and notification procedures. * Monitor and report on operational metrics, SLOs, and service performance metrics. * Gather, document, and manage business, functional, and operational requirements. * Facilitate agile ceremonies, backlog refinement, prioritization, and stakeholder alignment. * Identify opportunities for automation and process optimization. * Investigate operational issues, perform root cause analysis, and recommend corrective actions. * Coordinate communications among government stakeholders, operational teams, and technical resources. * Prepare executive presentations for leadership review. * Attending and facilitating weekly/bi-weekly meetings with partner teams, including STEAM and client stakeholders. * Serving as a representative of OCIT processes, methodologies, and operational responses. * Monitoring, analyzing, and tracking issues, client feedback, bugs, enhancement requests, and operational concerns reported across both enclaves. * Managing communications and monitoring designated email accounts across both enclaves to ensure timely response and issue resolution. * Developing business process models, workflow documentation, standard operating procedures, and operational playbooks. * Supporting continuous process improvement initiatives through data-driven analysis and stakeholder engagement. * Providing executive briefings and presentations to communicate operational performance, risks, recommendations, and strategic initiatives ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [DevSecOps: Injecting Security into Mobile CI/CD Pipelines](https://www.wearedevelopers.com/videos/273-devsecops-injecting-security-into-mobile-ci-cd-pipelines) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [DevSecOps culture](https://www.wearedevelopers.com/videos/783-devsecops-culture) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Events like RSAC Get You CISOs. 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