> Markdown version of [/jobs/ext/184773-technical-support](https://www.wearedevelopers.com/jobs/ext/184773-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support

- **Company:** Overall Parts Solutions, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computing Platforms, Desktop Computing, Integrated Development Environments, Instant Messaging Technology, Mobile Application Software, Software Product Management, Topdesk, Peripherals
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c0c643b26464fe2

## About the Role

Do you have experience in User training (technical support)?

## Description

This position requires the applicant to assist customers with technical support for applications, and related technology. Support includes specification, installation, and testing of product applications on customer workstations and peripherals. Activities require interaction with application software and operating systems to diagnose and resolve unique, recurring and non-recurring problems. The position utilizes call center resources to provide support and training to end users and potential customers. The employee in this position also assists in the maintenance and testing of future products and associated equipment. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment., (Additional duties may be assigned as required.)

 * Provide support with the installation, configuration, and ongoing usability of desktop/mobile applications, peripheral equipment and software within established standards and guidelines.
 * Works with other I.T. support contacts to resolve technical problems with desktop computing applications and software.
 * Works with in-house help desk software to account for trouble tickets, document problems and resolutions received from clients.
 * Interact with numerous computer platforms in a multi-layered development environment.
 * Train, present and demo product software to customers with a professional manner.
 * Will act as the first line for all incoming customer support requests via, e-mail, phone or online chat mediums.


## Related Videos

- [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)

## Related Articles

- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [10 Creative Workshop Ideas for Conferences](https://www.wearedevelopers.com/magazine/363-10-creative-workshop-ideas-for-conferences)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)