> Markdown version of [/jobs/ext/1847763-lead-coordinator-technical-support-services](https://www.wearedevelopers.com/jobs/ext/1847763-lead-coordinator-technical-support-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Lead Coordinator, Technical Support Services

- **Company:** Baylor College of Medicine
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Salary:** $57,320.0 - $67,435.0
- **Contract:** Permanent contract
- **Skills:** Software Bug Management, Desktop Computing, Service Pack, Peripherals, Servicenow
- **Published:** July 10, 2026
- **Apply:** https://www.careerjet.com/job/us7744c31ca8d7b7cc20ff0e6a022fc470/eaa

## About the Role

* High School diploma or GED.
 * Six years of relevant experience., * Experience supporting large enterprise environments-ideally within academic, research, or healthcare settings.
 * Strong customer service and communication skills.
 * Experience serving as a technical or team lead, and familiarity with IT service management tools (e.g., ServiceNow).
 * Additional endpoint, Microsoft, or ITIL certifications are desirable.

## Description

The Lead Coordinator, Technical Support Services assigned to the Health Sciences Building (HSB) serves as the senior on site technical resource and operational lead for field support services within the building. This role provides on-site support for desktop systems, peripherals, and related technologies as well as advanced phone support, resolving high priority and escalated incidents with minimal disruption to faculty, staff, and researchers. The position ensures adherence to established OIT procedures and service levels while promoting high customer satisfaction and rapid issue resolution. In addition to hands on technical work, the role mentors Field Support staff, monitors service metrics, and acts as a local liaison between HSB occupants and centralized OIT teams.
Job Duties

 * Performs advanced troubleshooting, installation, relocation, modification, diagnosis, and repair of desktop computing systems and associated peripheral equipment within HSB.
 * Handles complex and escalated incidents from Level 1 and Level 2 analysts and the Help Desk.
 * Assigns escalations based on skill level, and monitors Field Support queues to ensure timely work order turnover.
 * Documents all resolutions in the call tracking system, including patches, bug fixes, and service packs, and follows up with customers to confirm completion and satisfaction.
 * Chairs regular team touchpoints to review workload and metrics, prepares reports on team performance, and collaborates with other OIT teams to coordinate resolution of cross functional issues impacting building operations.
 * Performs other job-related duties as assigned., At Houston Methodist, the Mechanical Circulatory Support Technician is responsible for assisting with Mechanical Circulatory Support (MCS) equipment management, which includes oper…
 + 15 days ago


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)
- [7 Best Steps For Writing Good Software Technical Documentation](https://www.wearedevelopers.com/magazine/113-7-best-steps-for-writing-good-software-technical-documentation)