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# Migration Project Manager

- **Company:** New Horizons Communications Corp.
- **Location:** Concord, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** VoIP, Complex Networks, Internet Protocol, Network Planning and Design, Wi-Fi Technology, Routing & Switching, Cisco
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f005965fc7fcbc2c

## About the Role

Do you have experience in Telecommunications network troubleshooting?, Do you have a Bachelor's degree?, The ideal candidate for Migration Project Manager will have a strong technical background in IP networking along with an understanding of VoIP, Wireless, Wi-Fi, Switching and Routing with proven experience working on Service Delivery and Customer Support teams ensuring service excellence is consistently achieved., * 3-5 years telecommunications experience with advanced knowledge of telecommunications products and delivery mechanisms

 * Experience in operations, service delivery, and support is essential
 * Hands-on experience with Hosted Voice including provisioning and troubleshooting
 * Hands-on experience with the configuration of Velo, EdgeMarc, Cisco, Adtran, Ubiquiti, Peplink and Cradlepoints is highly preferred
 * Strong project and time management skills
 * Flexible availability to cover shifts ranging from 6AM ET to 9PM ET with occasional night and weekends
 * Ability to think creatively and solve problems effectively
 * Excellent Communication Skills, both written and verbal
 * Comfortable interacting with all levels of management
 * BA/BS Degree a plus
 * Project Management Professional (PMP) designation not required but is a plus

## Description

We are seeking a highly skilled Migration Project Manager. In this role, you will be responsible for the successful migration of services of large and/or complex networks, ensuring seamless transitions from order submission through billing completion. You will coordinate between internal teams and provide superior communication to our customers throughout the project lifecycle., * Serve as the single point of contact for the customer and agent during the migration process.

 * Lead internal and external calls with customers to review current network design, migration process, current term options, and billing expectations.
 * Develop Project Plans that are updated daily and shared with the customer weekly via scheduled Project Status calls.
 * Proactively track orders in all systems ensuring all tasks are completed on time and accurately so orders flow through the migration process.
 * Collaborate with Sales Engineering, Logistics, Translations, IP Engineering, Field Services, and Billing to ensure smooth migrations.
 * Escalate delays to the appropriate teams and follow-up to ensure timely resolution
 * Provide valuable input for process improvement, working in conjunction with Product Management, Engineering, and IT.


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