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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # GCC Delivery Manager, Consumer Solutions - **Company:** Aon View all jobs - **Location:** Lake Mary, FL, United States - **Salary:** $50,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Document Management Systems, Active Optical Networks - **Published:** July 4, 2026 - **Apply:** https://www.careerjet.com/job/us87e49bb4d972d4ca27938b65550eda5f/eaa ## About the Role Skills and experience that will lead to success Proven experience managing complex, multi-workstream delivery in a global or offshore environment * Strong ability to assess execution performance and identify risks with clarity * Experience operating within matrixed organizations and cross-functional teams * Demonstrated experience with performance management, reporting, and operational metrics * Strong communication and stakeholder management skills * Customer Retentions, Document Management, Account Management, Quality Control (QC), Data Analysis, Confidentiality, Client Relationship Management, Business Communications, Operational Excellence, Project Communications Management, Customer Experience (CX), Customer Satisfaction., * Bachelor's degree or equivalent professional experience ## Description GCC Delivery Manager, Consumer Solutions As a key member of Aon Business Services, the GCC Delivery Manager supports Consumer Solutions delivery at scale by providing end-to-end oversight of work driven through GCC-supported teams. This role provides focused accountability for delivery execution as GCC-supported capacity continues to expand within Consumer Solutions. Operating across onshore and offshore partners, this role serves as a connector across solution leadership, and GCC delivery, ensuring that transitioned work is successfully stabilized, scaled, and continuously optimized to deliver consistent, high-quality outcomes. This is a hybrid role with the flexibility to work both virtually and from our Lake Mary, FL offices. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Delivery Ownership and Execution: * Own delivery outcomes for GCC-supported work, ensuring quality, throughput, and service expectations are consistently met * Proactively identify and resolve delivery risks across quality, capacity, and performance * Ensure adherence to service level expectations and production targets Transition and Stabilization * Own the full lifecycle of work transition, from onboarding through stabilization and steady-state delivery * Ensure smooth transition into production, validating assumptions and addressing gaps early * Maintain continuity and sustained performance as Consumer operates within a BAU model with established GCC teams Performance Management and Visibility * Develop and maintain performance metrics and KPIs to provide clear visibility into delivery outcomes * Monitor trends, identify emerging risks, and provide timely insight to leadership * Support transparent reporting and governance across delivery teams GCC Coordination and Integration * Serve as a connector across onshore and offshore stakeholders, ensuring alignment on priorities and execution * Support integration of additional GCC capacity, ensuring consistent delivery standards and performance * Partner with teams to identify capacity opportunities, efficiency gains, and continuous improvement initiatives Standards and Continuous Improvement * Establish and reinforce consistent delivery standards and performance expectations across GCC-supported teams * Find opportunities for process improvement, automation, and increased efficiency * Support ongoing optimization of delivery models as demand and scope evolve Collaboration and Leadership * Serve as a helix leader and mentor to GCC process leaders and delivery teams * Facilitate cross-functional collaboration across solution lines and delivery partners * Build strong working relationships across onshore and offshore stakeholders How this opportunity is different A competitive total rewards package and tremendous potential with a growing worldwide organization. The opportunity to champion a culture of efficiency, growth, and operational readiness, engage in collaborative projects, and build partnerships across the enterprise to help Consumer Benefit Solutions enable their clients and their employees make better benefit decisions. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Building an AI-Ready Content Lake: Scaling RAG and Document AI Beyond Demos](https://www.wearedevelopers.com/videos/1977-building-an-ai-ready-content-lake-scaling-rag-and-document-ai-beyond-demos) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023)