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# Technical Support Specialist

- **Company:** Northwestern University
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $56,285.0 - $79,144.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Software Documentation, Cyber Security, Software Debugging, Linux, Microsoft Exchange Server, Identity and Access Management, Microsoft Lync, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Storage Technologies, Hardware Infrastructure
- **Published:** July 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17463453?backUrl=%2Fcareer%2F17463453%2FTechnical-Support-Specialist-Illinois-Chicago

## About the Role

* Adobe Creative Cloud Suite
 * Box Collaborative Storage
 * identity management/provisioning
 * information security
 * Linux Operating System
 * Mac OS X Operating System
 * Microsoft Exchange
 * Microsoft Lync
 * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
 * Microsoft SharePoint
 * Server hardware
 * Storage hardware
 * Windows Operating System

Compliance

 * FERPA
 * FISMA
 * HIPAA
 * HITECH

Analytical

 * critical thinking
 * Debugging
 * decision making
 * judgment
 * problem solving
 * read & interpret technical drawings
 * Troubleshooting
 * use-case analysis

Project

 * collaboration and teamwork
 * facilitate collaboration
 * functional documentation
 * organizational skills
 * planning, * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
 * 2 years IT, CS user support or other relevant experience required.

## Description

This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.

Specific Responsibilities:

Strategic Planning

 * Assists in the creation of workplace endpoint technology initiatives.

Administration

 * Recommends modification of practices and procedures to increase effectiveness or efficiency.
 * Authors Scopes of Work for small projects.
 * Creates and maintains user documentation.

Development

 * Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
 * Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
 * Performs routine preventive maintenance tasks in accordance with established practices.

Performance

 * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices


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