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# Software Licensing Help Desk Specialist

- **Company:** Empower AI Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Software Licensing, Enterprise Software Applications
- **Published:** July 16, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9032569/software-licensing-help-desk-specialist

## About the Role

* 1-5 years experience providing end user support in a software licensing environment
 * Bachelor's degree
 * Eligibility for Public Trust Clearance
 * US Citizenship

## Description

* Monitor the software licensing mailbox and respond to all requests
 * Process service request in a manner in accordance set performance standards and ensure that all applicable user, machine, and product information is completed and documented
 * Work with end users to communicate USCIS software standards. Create as needed or assist in the creation of software and asset management/change management requests to modify the standards or obtain exceptions for special requirements
 * Assist end user software requests by routing ticket to appropriate stakeholder and working with resellers to obtain needed software licensing information
 * Coordinate with sites to develop details for complex software deliveries
 * Support the resolution of IT service request issues from software orders
 * Develop and update OIT internal tools for management of software contracts as the products on those contracts change
 * Maintain license keys and install packages for software packages, including providing updates as necessary to both end users and enterprise software distribution groups
 * Provide keys/install packages as necessary to end users and provisioning support personnel


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