> Markdown version of [/jobs/ext/1850217-production-support-analyst](https://www.wearedevelopers.com/jobs/ext/1850217-production-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Analyst - **Company:** Liquidity Services - **Location:** San Diego, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $71,000.0 - $89,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Application Programming Interfaces (APIs), Artificial Intelligence, Confluence, JIRA, Batch Processing, Big Data, Information Systems, Databases, Information Technology Operations, Internet Communications, Microsoft PowerPoint, Release Management, Microsoft SharePoint, Systems Integration, Visual Studio Online, Web Applications, Software Troubleshooting, Microsoft Onedrive, Information Technology - **Published:** July 17, 2026 - **Apply:** https://ebwi.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/345 ## About the Role * Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field, or equivalent work experience. * 3+ years of experience in application support, production support, IT operations, or a related client support role. * Experience troubleshooting software applications in a production environment. * Experience with ticketing and incident management tools. * Understanding of system integrations, APIs, and batch processing. * Excellent analytical and problem-solving skills. * Significant experience with the LEAP/SAM is required Skills: * Solid understanding and working knowledge of Internet technologies and web-based software development * Base understanding and experience with functional testing and validation * Proficiency with TEAMS, Excel, Word, PowerPoint, OneDrive, and SharePoint * Experience with work item and defect tracking management systems (e.g., Visual Studio Online, Jira, Confluence, etc.) * Excellent verbal, written, and interpersonal communication skills * Problem resolution, root cause analysis, and process improvement skills Ability: * High integrity and accountability * Ability to work with a team to re-factor priorities * Strong attention to detail and a track record of producing quality work * Team player with strong work ethic and a quick learner * Diplomatic with strong negotiation and conflict resolution skills * Strongly believes in transparency and accountability * Self-motivated and able to perform without significant supervision. * Desire and motivation to 'dig into' applications and become a subject matter expert. Work Conditions/ Physical Demands: * Normal office environment * The employee must be able to frequently use a computer, keyboard, mouse, and other standard office equipment, as well as communicate effectively with colleagues, customers, and business partners. Occasional lifting of office materials or equipment up to 15 pounds may be required. ## Description Be an Early Applicant Remote Hiring Remotely in United States 71K-89K Annually Mid level Remote Hiring Remotely in United States 71K-89K Annually Mid level Provide production application support for GovDeals and AllSurplus, responding to incidents, troubleshooting application/database/integration issues, coordinating incident response, performing root cause analysis, producing post-incident reports, maintaining runbooks, and driving process improvements to maintain service reliability. The summary above was generated by AI The Production Support Analyst for GovDeals and AllSurplus will be responsible for responding to user questions, ensuring stability, availability for production applications and systems. This role investigates and resolves incidents, performs root cause analysis, and collaborates with development, infrastructure, and business teams to maintain reliable operations and minimize business disruption. The Production Support Analyst will serve as a primary point of contact for production issues and help drive continuous improvement efforts. Responsibilities * Monitor production applications, services, and integrations. * Respond to and resolve non-code related production incidents * Troubleshoot application, database, integration, and system issues. * Coordinate incident response activities across technical teams. * Escalate critical issues and provide timely status updates to stakeholders. * Provide Application training to users as needed * Perform root cause analysis for recurring production issues. * Identify trends and recommend permanent corrective actions. * Create post-incident reports and document lessons learned. * Implement process improvements to reduce incidents and improve service reliability * Collaborate with development teams to investigate defects and deploy fixes. * Maintain application support documentation and runbooks. * Communicate issue status, risks, and resolutions to business and technology stakeholders. * Track incidents and service requests through ticketing systems. * Produce operational metrics and support reports. * Participate in change management and release management processes., Manage and execute field engineering projects independently, develop UL/test requirements and methods, conduct on-site electrical product evaluations, liaise with clients and authorities, resolve compliance issues, develop special test equipment, and represent UL at technical meetings. Frequent domestic and some international travel required. 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