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# IT Operations Service Desk Manager (Contract to Hire)

- **Company:** Page Michael International Inc
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $156,000.0 - $187,200.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Microsoft Azure, Information Technology Operations, Salesforce.Com, Microsoft SharePoint, User Environment Management, Computer Networking Systems, Microsoft InTune, Adobe, Information Technology, Servicenow
- **Published:** July 8, 2026
- **Apply:** https://www.michaelpage.com/job-detail/it-operations-service-desk-manager-contract-hire/ref/jn-072026-7057394

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Business, or related field.
 * 10+ years of experience leading IT Operations, Service Desk, Infrastructure, or End User Computing teams.
 * Demonstrated experience managing enterprise technology environments and technical support teams.
 * ITIL Foundation certification or equivalent IT service management experience preferred.
 * Financial services or other regulated industry experience preferred.

Technical ExpertiseRequired:

 * Microsoft 365
 * ServiceNow (ITSM/ITAM)
 * Windows & Exchange
 * Microsoft Teams Rooms
 * Salesforce

Preferred:

 * Azure
 * Intune
 * SharePoint
 * Cisco networking
 * Security technologies
 * Infrastructure and engineering background

## Description

Experienced IT Operations Manager with 10+ years of leadership experience overseeing enterprise IT support, infrastructure, applications, and service delivery. Responsible for managing IT operations across North America , ensuring reliable, secure, and high-performing technology services while partnering with global teams.

 * Long term contract! Possibility to convert!
 * Leading Investment Firm!, * Lead and develop the North American IT Operations team, ensuring exceptional service delivery and SLA compliance.
 * Oversee Service Desk, End User Support, and Application Support functions.
 * Manage incident resolution, problem management, and continuous improvement initiatives using ITIL/ITSM practices.
 * Support and optimize core business platforms including Microsoft 365, ServiceNow, Adobe, Concur, Oracle NetSuite, Salesforce, and collaboration technologies.
 * Partner with business leaders to deliver secure, scalable, and user-focused technology solutions.
 * Drive regional IT projects and strategic initiatives across infrastructure, cloud, cybersecurity, and workplace technology.
 * Manage local vendor relationships, procurement activities, and service providers.
 * Ensure operational resilience, compliance, and alignment with business objectives.
 * Identify opportunities to improve processes, tools, and user experience across the IT environment.


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