> Markdown version of [/jobs/ext/1850984-nice-solution-architect](https://www.wearedevelopers.com/jobs/ext/1850984-nice-solution-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NiCE Solution Architect - **Company:** Capgemini - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $100,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Interactive Voice Response, Microsoft Azure, Microsoft Dynamics CRM, Salesforce.Com, Systems Integration, Api Design, Api Management - **Published:** July 9, 2026 - **Apply:** https://dejobs.org/x/x/2615F85B4AC847DCBDBBF976F213F80E/job/ ## About the Role 10 to 15 years of experience in Contact Center / CCaaS architecture Hands-on experience with multiple CCaaS platforms such as: NICE CXone Strong expertise in: IVR & customer journey design WFM solutions REST/API integrations Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics) Solid understanding of cloud platforms (AWS / Azure / GCP) Good knowledge of security, compliance, and data privacy in cloud contact centers ## Description We are looking for a senior CCaaS Solution Architect with strong customer-facing experience to design and deliver end-to-end cloud contact center solutions across leading CCaaS platforms such as NICE CXone and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API-based integrations, translating customer requirements into scalable, secure cloud architectures., Design end-to-end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design Lead customer workshops to gather requirements and propose best-fit CCaaS solutions Architect and integrate Workforce Management (WFM), reporting, and analytics Design and govern API-based integrations with CRM and enterprise systems Create high-level and detailed architecture, call flow, and integration diagrams Support on-prem to CCaaS migration and cloud transformation initiatives Provide architectural leadership, estimates, and guidance to delivery teams ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [From APIs to MCP: Enterprise Governance, Registry, and Controls](https://www.wearedevelopers.com/videos/100336-from-apis-to-mcp-enterprise-governance-registry-and-controls) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Say goodbye to building boring APIs with Azure Data API Builder](https://www.wearedevelopers.com/videos/1194-say-goodbye-to-building-boring-apis-with-azure-data-api-builder) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Stephan Gillich - Bringing AI Everywhere](https://www.wearedevelopers.com/magazine/489-stephan-gillich-bringing-ai-everywhere) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)