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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. CRM Business Analyst - **Company:** Becton, Dickinson and Company - **Location:** Franklin Lakes, NJ, United States - **Experience:** Expert - **Salary:** $120,300.0 - $192,400.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Cloud Computing, Customer Data Management, Microsoft Dynamics CRM, Scrum Methodology, Cloud Services, Salesforce.Com, Scaled Agile Framework, Marketo - **Published:** July 12, 2026 - **Apply:** https://www.disabledperson.com/jobs/73620018-sr-crm-business-analyst ## About the Role * 5+ years combined experience in Salesforce business analyst or manager experience. * Bachelor degree required * Experience in systematizing new business processes, efficiencies , and business improvements. * Strong business and systems thinker using independent judgment and ability to analyze, coordinate, and optimize CRM to support recommended solutions that achieve desired results. * Agile certified strong experience in Scaled Agile development framework. * Self-directed with the ability to work collaboratively with individuals at all levels. * Ability to interact with "business" as well as "technical" partners. * Ability to span multiple technology platforms and the willingness to become proficient in technologies over and above the required specialty. (example: Life Sciences Cloud, Dynamics CRM, Marketo, Service Cloud, CLM, CPQ) * Ability to drive organizational changes by influencing others without authority. * Excellent verbal and written communication skills. * Ability to travel ~10% required . * Lead technical training execution with a practice council of CRM Delegated Administrators * Excellent verbal and written communication skills. Education and Experience: * BA/BS required (in lieu of a bachelor's degree, 5+ years of experience in the applicable area) Certifications: * Salesforce Administrator 201 Certification * SAFe Agile framework preferred. ## Description The Sr. CRM Business Analyst will take a lead role in eliciting, documenting, and validating business requirements from stakeholders, translating them into user stories and functional specifications. The Sr. BA will work independently within an Agile (SAFe) framework, managing requirements workstreams and serving as the primary liaison between business stakeholders and the BD technology and global services team (TDS). The Sr. BA will facilitate workshops with business and IT stakeholders, analyze CRM data and processes to identify gaps and improvement opportunities, and own stakeholder relationships more broadly., * Elicit, document, and validate business requirements from stakeholders, translating business needs into user stories and functional specifications; support sprint planning, backlog grooming, and UAT coordination. * Facilitate workshops and working sessions with business and IT stakeholders to gather requirements, align on priorities, and drive decisions. * Analyze CRM data and processes to identify gaps and improvement areas, providing recommendations aligned to BD's long-term CRM strategy and roadmap. * Act as liaison between business users and technical delivery teams, working collaboratively across Commercial functions inclusive of business partnerships, marketing teams, and T D S. * Independently manage requirements workstreams and own stakeholder relationships broadly, partnering with Sales Effectiveness and the Commercial team to curate & deliver technical training for newly deployed capabilities. * Develop dashboards that support business needs and measurement of CRM KPI's. ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [I’m a Developer Working in Marketing… Here’s Why - Tim Cadenbach](https://www.wearedevelopers.com/videos/1372-i-m-a-developer-working-in-marketing-here-s-why-tim-cadenbach) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)