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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Intelligence Engineer , Amazon Customer... - **Company:** Amazon.com, Inc. - **Location:** Seattle, WA, United States - **Experience:** Experienced - **Salary:** $94,600.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Elastic Compute Cloud, Amazon S3, Business Analytics Applications, Data Analysis, Big Data, Databases, Data Infrastructure, Data Integrity, Extract Transform Load (ETL), Data Mining, Data Visualization, Data Warehousing, Amazon DynamoDB, R (Programming Language), Python (Programming Language), MATLAB, NoSQL, Oracle (Applications), SAS (Software), SQL Databases, Tableau (Software), Data Processing, Scripting, Large Language Models, Data Analytics, Data Pipelines, Amazon Redshift - **Published:** May 25, 2026 - **Apply:** https://www.juju.com/job/00000000g2o1y9 ## About the Role 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with data modeling, warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as R, SAS and Matlab - Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling Preferred Qualifications - Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift - Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets - Experience in the data/BI space ## Description How do we measure and improve the experience of hundreds of millions of Amazon customers across every step of their journey - from placing an order to receiving a delivery to resolving a return? How do we turn fragmented signals into a single source of truth that drives real change? We are the Customer Experience Improvement Data and Analytics (CXIDA) team - the central analytics hub for Amazon's Customer Experience Improvement (CXI) organization. We build the foundational data infrastructure, standardized metrics, and intelligent tools that power how Amazon understands and improves customer experience at global scale. If you're looking to work on problems that directly impact hundreds of millions of customers and drive measurable outcomes, this is the team. We are looking for a Business Intelligence Engineer (BIE) who is passionate about using data to solve customer problems. In this role, you will build the instrumentation, metrics frameworks, and analytical solutions that enable CXI teams to measure customer experience across all major journeys - including Delivery Experience, Returns & Refunds, Pre-Order, Payments, and Self-Service Automation. You'll develop scalable data products, contribute to AI-powered insight generation, and partner with product managers and engineers to translate customer pain points into data-driven action. The right candidate is curious, technically strong, and motivated by the opportunity to build systems that make a tangible difference in customers' lives. Key job responsibilities - Design, build, and maintain scalable data pipelines and ETL processes that integrate data across multiple customer journey touchpoints - including delivery, returns, refunds, and pre-order systems - Develop and operationalize standardized KPIs (e.g., Perfect Delivery Rate, Click-to-Deliver, Promotional Error Rate) across customer journeys, ensuring consistent measurement and trusted reporting for business reviews - Build and enhance executive dashboards (Page 0, xBR) and self-service analytical tools that provide real-time visibility into customer experience metrics for leadership and journey pod teams - Contribute to AI and LLM-powered analytics solutions, including automated insight generation and natural language interfaces for data exploration - Partner with product managers, data engineers, and scientists across five CXI pillars to translate business questions into analytical frameworks and deliver actionable insights - Support experimentation measurement by contributing to standardized Weblab impact frameworks, including instrumentation, statistical analysis, and reporting - Participate in building and extending the central data model - consolidating disparate data sources into a unified, governed layer that eliminates redundancy and ensures data integrity A day in the life As a Business Intelligence Engineer on the CXIDA team, start your morning reviewing the health of data pipelines that power our KPI Hub, then shift focus to summarize return defect for a Business Review. After lunch, you could be prototyping an LLM-driven deep dive that helps journey teams identify root causes of contact spikes without filing manual data requests. You'll end the day collaborating with teammates for next iteration of our central data model. ## Related Videos - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Leveraging Large Language Models for Legacy Code Translation: Challenges and Solutions](https://www.wearedevelopers.com/videos/1157-leveraging-large-language-models-for-legacy-code-translation-challenges-and-solutions) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) ## Related Articles - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Making Data Warehouses Fast: A Developer’s Story](https://www.wearedevelopers.com/magazine/107-making-data-warehouses-fast-a-developer-s-story) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)