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# Clinical Service Desk- Epic-BA-Remote

- **Company:** NTT DATA Corporation
- **Location:** Lincoln, NE, United States (Remote available)
- **Experience:** Starter
- **Salary:** $61,668.0 - $128,476.0
- **Contract:** Permanent contract
- **Skills:** Software Documentation, Systems Integration, Electronic Medical Records
- **Published:** July 9, 2026
- **Apply:** https://careers-inc.nttdata.com/talentcommunity/apply/1401906500/?locale=en_US

## About the Role

* Strong experience with Epic clinical workflows and functionality
 * Minimum of 1-3 years of clinical care delivery experience
 * Minimum of 1-3 years of experience supporting Epic, including implementation, build, or ongoing operational support
 * Epic Certification or Proficiency in one or more Epic modules
 * Demonstrated commitment to a service-oriented mindset when working with clinicians, end users, and colleagues
 * Proven ability to analyze both quantitative and qualitative data to support decision-making and process improvement
 * Excellent communication and documentation skills, * Prior team leadership, mentoring, or supervisory experience
 * Experience integrating Epic or other EMR systems with ancillary or third-party clinical systems

Basic Qualifications

Minimum 1 year Healthcare-Healthcare Systems-Customer Service

Minimum 1 year Desktop Management-Desktop Administration-Service Desk Application support

## Description

This role is part of our Provider Clinical Service Desk and serves as a senior agent with primary responsibility for handling inbound customer calls and working Self Service tickets to resolution. It operates within a 24x7x365 call center environment supporting our customers. Schedule flexibility is required, and work hours may change based on business and coverage needs., * Respond to client incidents and service requests related to the clinical components of the Epic EHR suite, including (but not limited to) workflow issues, application errors, and user access concerns

 * Proactively manage both assigned and unassigned incidents and requests to ensure timely resolution
 * Drive issue resolution in alignment with established Service Level Agreements (SLAs)
 * Handle incoming calls and tickets while following account-specific procedures and documentation standards
 * Maintain a strong understanding of current Epic configurations, functionality, and system updates
 * Contribute to the development and continuous improvement of knowledge articles, training materials, and support documentation
 * Analyze closed incidents to identify trends, gaps, and opportunities to enhance the knowledge base and overall service delivery
 * Provide mentorship and guidance to service desk staff, supporting skill development and quality improvement


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