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# Application Support Engineer

- **Company:** Alkami
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $72,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Collaborative Software, Distributed Systems, Issue Tracking Systems, Log Analysis, Simple Data Format, SQL Databases, Software Troubleshooting, Gsuite, Servicenow
- **Published:** July 14, 2026
- **Apply:** https://alkami.wd12.myworkdayjobs.com/Alkami/job/US-Remote/Application-Support-Engineer_JR-000760

## About the Role

2+ years in a B2B application support role

Education Level Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience

Knowledge, Skills, & Qualifications

Required

 * Proficiency in SQL and log analysis

 * Knowledge of ITIL or SaaS principles

 * Experience in troubleshooting application issues in distributed systems

 * Strong communication and client interaction skills

 * Time management and the ability to handle multiple priorities

Preferred

 * Experience in FinTech or banking applications

 * Familiarity with ACH file formats and processing

 * Experience with Jira, ServiceNow, or similar ticketing systems

 * Knowledge of cloud or monitoring tools (Splunk, Grafana, New Relic), * Experience with Google Workspace or similar collaboration tools

## Description

* Classify and document incoming application support tickets by severity, urgency, and category.

 * Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior.

 * Prioritize and manage tickets by maintaining SLAs and escalating when necessary.

 * Resolve tickets across a minimum of 5 product categories with sufficient depth, while having the capability to manage tickets across all product categories.

 * Collaborate with internal teams by escalating complex issues with clear diagnostics and context.

 * Escalation point for lower-level engineers, aiming to assist lower-level engineers in resolving tickets without formal handoff when possible.

 * Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.

 * Contribute to release readiness by validating application updates and participating in deployment support.

 * Improve client experience by maintaining empathy and professionalism during technical investigations.

 * Participate in on-call rotations by supporting after-hours high-severity incidents.

 * Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively.

 * Identify recurring issues by conducting root cause analysis and recommending permanent fixes.


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