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# Technician, End User Support

- **Company:** T-Mobile Us, Inc.
- **Location:** Bellevue, WA, United States
- **Experience:** Experienced
- **Salary:** $49,421.0 - $89,149.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Knowledge Management, Software Deployment, Computer Equipment, Information Technology, Network Support
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=37658519ac58382d

## About the Role

* Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
 * Acceptable areas of study include Computer Science or related field (Preferred)
 * Less than 2 years 1-year related IT Field experience. Hands on Enterprise experience in computer support (Preferred)
 * Less than 2 years 1-year related IT Field experience. Experience understanding an Enterprise/CallCenter or Retail Environment (Preferred)

Knowledge, Skills and Abilities:

 * Communication Management (Required)
 * Computer Hardware (Required)
 * Computer Networking (Required)
 * Customer Experience (CX) (Required)
 * Customer Service (Required)
 * End User Support (Required)
 * Equipment Installations (Required)
 * Hardware Support (Required)
 * Network Support (Required)
 * Operating System Concepts (Required)
 * Root Cause Identification (Required)
 * Software Installations (Required)
 * Troubleshooting (Required)
 * Working Independently (Required)

Licenses and Certifications:

 * HDI Support Center Analysis (HDI-SCA) HDI Desktop support technician - within 1 year of hire (Preferred)
 * OEM Certification - Dell, Lenovo, or Apple within 6 months (Preferred)

 * At least 21 years of age
 * Legally authorized to work in the United States

## Description

This role provides essential technical support to maintain continuous operation of end user systems across multiple business locations. It primarily involves delivering tier 1 and tier 2 onsite and remote support for hardware, software, network, and peripheral devices. The role requires strong analytical and troubleshooting skills to resolve incidents, problems, and requests efficiently. Success is measured by timely resolution of technical issues, adherence to support processes, and contribution to knowledge management. The work directly impacts organizational productivity and customer experience by ensuring reliable technology functionality and connectivity., * Provide tier 1 and tier 2 onsite and remote support to resolve incidents, problems, and service requests promptly

 * Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software, network, wireless, and peripheral devices
 * Implement, replace, and decommission systems while providing training on new technologies as needed
 * Participate in problem management and contribute to the knowledge management system to improve support processes
 * Manage escalations within and outside the support organization, documenting resolutions and follow-up actions
 * Execute project-related tasks including equipment installations, moves, changes, decommissioning, and onsite support activities
 * Also responsible for other duties/projects as assigned by business management as needed


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