> Markdown version of [/jobs/ext/1854388-artificial-intelligence](https://www.wearedevelopers.com/jobs/ext/1854388-artificial-intelligence). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Artificial Intelligence - **Company:** CareerCircle - **Location:** Kingman, AZ, United States (Remote available) - **Salary:** $52,000.0 - $66,560.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, ArcGIS (Software), GIS Applications, Issue Tracking Systems, Product Software Implementation Methods, System Testing, Esri GIS (Software), Software Troubleshooting - **Published:** July 9, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/az/kingman/cfd2b8a2-d778-4644-8da6-729ef0d9813e ## About the Role Leadership Management Automation Communication Collaboration Issue Tracking System Support System Testing Problem Solving, Experience providing application, software, or Help Desk support in a business environment. -Working knowledge of GIS applications, preferably Esri products. -Strong problem-solving and troubleshooting skills. -Excellent verbal and written communication skills. -Ability to collaborate effectively with technical and non-technical stakeholders. -Experience documenting business processes, procedures, and support activities. -Proficiency with incident tracking and ticket management processes. Preferred Qualifications -Experience supporting Automated Utility Design (AUD) applications. -Familiarity with utility, engineering, or GIS-related business processes. -Experience supporting software implementation, testing, training, and change management activities. Key Competencies -Customer Service Orientation -Technical Troubleshooting -Analytical Thinking Skills Help desk support, IT Support, Troubleshooting, Help desk, Windows 10, Customer service, Technical support, Application support Additional Skills & Qualifications Process Documentation Communication and Collaboration Attention to Detail Organization and Time Management Continuous Improvement Mindset Job Type & Location ## Description Customer Service Business Process GIS Applications Technical Support Help Desk Support Change Management Acceptance Testing Business Valuation Utility Engineering Microsoft Windows 10 ArcGIS (GIS Software) Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure User Acceptance Testing (UAT) Continuous Improvement Process Troubleshooting (Problem Solving) Product Software Implementation Method, * Provides Level 1/Help Desk support to end users for Automated Utility Design and Esri Suite of tools, helping users to navigate and troubleshoot software issues, new/unfamiliar processes, and tools. * Facilitates the interaction between clients and technology providers (internal and external), working closely with technical resources and System Administrators as needed to troubleshoot problems determine solutions. * Reports and tracks incidents and enhancement requests. * Support training and testing efforts leading up to implantation, as well as changes and releases post go-live. * Document + update business processes and procedures. The Application Support Analyst provides Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications. This role serves as the primary point of contact for end users, assisting with software troubleshooting, process guidance, and application support. The position works closely with business stakeholders, technical teams, and system administrators to resolve issues, support system enhancements, and ensure successful application adoption and ongoing operational effectiveness. Key Responsibilities -Provide Level 1 Help Desk support for Automated Utility Design (AUD) and Esri suite applications, assisting users with troubleshooting software issues, navigating system functionality, and adopting new processes and tools. -Serve as a liaison between business users, clients, and internal/external technology providers to facilitate issue resolution and system support. -Collaborate with technical resources and system administrators to investigate application issues, identify root causes, and implement effective solutions. -Monitor, document, and track incidents, service requests, and enhancement requests to ensure timely resolution and communication. -Support user acceptance testing (UAT), system testing, and training activities associated with new implementations, system upgrades, and application releases. -Assist with change management efforts by supporting post-production releases, updates, and enhancements following go-live. -Create, maintain, and update business process documentation, standard operating procedures, and user support materials. -Promote best practices and continuous improvement by identifying opportunities to enhance processes, system functionality, and user experience., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Helpdesk Support Specialist TEKsystems Kingman, AZ*Remote Operations Leadership Management Automation Communication Collaboration Issue Tracking System Support System Testing Problem Solving Desktop Support Post-Production Customer Service Business Process GIS Applications Technical Support Help Desk Support Change Management Acceptance Testing Business Valuation Utility Engineering Microsoft Windows 10 ArcGIS (GIS Software) Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure User Acceptance Testing (UAT) Continuous Improvement Process Troubleshooting (Problem Solving) Product Software Implementation Method +0 ## Related Videos - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Inside the AI Revolution: How Microsoft is Empowering the World to Achieve More](https://www.wearedevelopers.com/videos/869-inside-the-ai-revolution-how-microsoft-is-empowering-the-world-to-achieve-more) - [How I Built QA from Scratch in a Scaling Startup - no fluff real life story](https://www.wearedevelopers.com/videos/2041-how-i-built-qa-from-scratch-in-a-scaling-startup-no-fluff-real-life-story) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Got AI ideas but no money? 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