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# SITEC - Help Desk Specialist (JNY) - Fort Benning, GA

- **Company:** Peraton Inc
- **Location:** Chattahoochee County, GA, United States
- **Salary:** $51,000.0 - $82,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, File Systems, Electronic Mailing, VMware ESX Servers, System Center Configuration Manager, NetApp Applications, Data ONTAP (Server Appliance), Office365, Information Technology, Vmware
- **Published:** July 21, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9042532/sitec-help-desk-specialist-jny-fort-benning-ga

## About the Role

* Education & Experience: High school diploma with a minimum of 6 years of relevant experience, 4 years experience with Associates, OR 2 years experience with Bachelor's.
 * Security Clearance: Active DoD TS/SCI clearance or higher is required.
 * Technical Experience: At least one (1) year of prior experience as a PC Technician or Help Desk Specialist.
 * Certifications: Must hold a DoD 8570.01-M IAT Level II certification.
 * Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
 * Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
 * Experience with active directory security group management, exchange distribution lists, and file share permission assignment., * Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist- Intermediate level or higher by 1 Oct 26.

## Description

* Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP.
 * Supports electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government.
 * Provides EOC site/local help desk services and acts as the POC for creating, responding to, and resolving end user incidents.
 * Coordinates Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.
 * Creates tickets within the Remedy IT Service Management (ITSM) tool.
 * Troubleshoots and repairs end user devices.
 * Installs and troubleshoots software.
 * Re-images hardware.
 * Performs shared file access maintenance.
 * Maintains accounts.
 * Creates tokens.
 * Resets CAC/Token pins.
 * Maintains local registration authority capabilities.
 * Provides information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group.
 * Escalates tickets to other IT support groups and/or vendor support staff.


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