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# Programmer-Analyst

- **Company:** BUFFALO STATE
- **Location:** Buffalo, NY, United States
- **Salary:** $51,261.0 - $95,289.0
- **Contract:** Permanent contract
- **Skills:** Student Information Systems, Information Technology, Banner Advertisement
- **Published:** July 16, 2026
- **Apply:** https://www.disabledperson.com/jobs/73838042-programmer-analyst

## About the Role

A bachelor's degree and relevant work experience in one or more of the following roles, A member of a higher education administrative office that required heavy use of the Banner Application

Experience with technology support in an educational setting.

Preferred Qualifications

Experience with Banner Student Information System, preferably with exposure to Student, General, and Financial Aid back office and self service

Experience managing mission critical client-facing IT services

Excellent presentation, interpersonal, written and communication skills

Strong analytical and critical thinking abilities to solve complex technical or operational issues with the Banner SIS.

Excellent written and verbal communication skills

Exceptional attention to detail and commitment to accuracy

The ability to learn from others and to teach oneself when required

## Description

The Associate Service Delivery Manager Banner is responsible for ensuring customer satisfaction and continuing to grow the relationship between ITEC and its customers. This includes ensuring that ITEC's service and project teams are achieving business objectives and delivering the highest quality services. As a customer-facing position, it requires understanding individual customer organization needs, learning the technical details of the Banner architecture ITEC supports, and ensuring ITEC is meeting its service level agreements.


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