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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Specialist - **Company:** CLEARTECH - **Location:** Union City, NJ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Microsoft Windows, Apple Mac Systems, JIRA, Unix, Software as a Service, Software Debugging, Financial Information EXchange, Log Files, Microsoft Office, TCP/IP, Extensible Markup Language (XML), File Transfer Protocol (FTP), Information Technology, Web Technologies, Zendesk - **Published:** May 22, 2026 - **Apply:** https://www.disabledperson.com/jobs/72473606-application-support-specialist ## About the Role * Education: Minimum of a Bachelor's degree in Engineering, Computer Science, or a relevant STEM discipline. * Technical Proficiency: A strong grasp of fundamental IT concepts, including Java, TCP/IP, macOS/Windows, and web technologies. Expert-level ability in log file analysis and connectivity troubleshooting is essential. * Domain Expertise: 3-5 years of experience in an Application Support or Production Support role within a Capital Markets, FX, or Treasury environment. * Product Knowledge: Solid understanding of FX products, specifically Spot, Forwards, and Swaps. * Communication: Proven ability to translate complex technical concepts for non-technical stakeholders and external clients. * Systems Experience: Proficiency in CRM platforms and MS Office is expected. ## Description Our client operates one of the world's most sophisticated SaaS trading platforms, and this role is critical to maintaining their 24/7 "follow-the-sun" support model. You will act as the primary technical point of contact for institutional clients, navigating a fast-paced environment that blends high-level engineering troubleshooting with strategic relationship management., * Advanced Technical Support: Provide Tier 1 and Tier 2 support for complex platform inquiries. You will spend significant time in UNIX and Windows environments, utilizing standard utilities to analyze FIX protocol and XML logs to resolve order-flow discrepancies. * Integration Management: Oversee technical integrations involving pre- and post-trade solutions. Your focus will be on FIX protocols, FTP/SFTP uploads, and ensuring seamless connectivity with proprietary and third-party Order Management Systems (OMS) and risk controls. * Incident Investigation: Identify and troubleshoot messaging errors and integrated customer workflows by reviewing both server-side and client-side log files. * Global Collaboration: Partner with international technology teams to resolve bugs (via Jira) and manage cases through Freshdesk. You will facilitate daily cross-functional discussions to ensure technical issues are escalated and resolved efficiently. * Onboarding & Go-Live: Assist institutional clients with platform configurations, stream mappings, and technical validations to ensure successful execution on day one. * Knowledge Leadership: Conduct "lessons learned" sessions and maintain comprehensive documentation to drive continuous improvement and technical knowledge transfer across the global team. Schedule & Environment * Follow-the-Sun Model: As part of a global 24/7 support structure, this role requires a flexible mindset and occasional weekend availability to ensure continuity across all global time zones. ## Related Videos - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Top 10 Java Libraries](https://www.wearedevelopers.com/magazine/364-top-10-java-libraries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)