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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** CareerCircle - **Location:** Austin, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $48,360.0 - $49,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Business Software, Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Citrix Systems, Remote Service Software, Office365, Information Technology, Laptops, User Administration, Servicenow, Windows Client - **Published:** July 10, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/austin/9f4b85be-281c-4bc6-b346-294c2c55b5fa ## About the Role The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, ticketing systems, and remote support tools while delivering exceptional customer service., * 2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience * Experience supporting users in an enterprise environment * Strong knowledge of: + Windows 10/11 + Microsoft 365 + Active Directory + VPN troubleshooting + SCCM and remote support tools * Experience working with ticketing systems such as ServiceNow, Remedy, SmartIT, or Cherwell * Previous phone and chat support experience * Ability to manage multiple priorities and support multiple chat sessions simultaneously * Strong verbal and written communication skills * Ability to type at least 40 WPM Preferred Qualifications * Associate's or Bachelor's degree in Information Technology or a related field * Experience supporting Mac OS devices * Basic understanding of networking and systems administration, Austin, TX*Remote Mac OS Operations Leadership Enthusiasm Phone Support Problem Solving Desktop Support Customer Service Asset Management Technical Issues Technical Support Business Valuation Willingness To Learn Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Verbal Communication Skills Troubleshooting (Problem Solving) +0 ## Description Operations ServiceNow, Service Level Microsoft 365 Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Mac/Apple Support Business Valuation Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure Virtual Private Networks (VPN) Troubleshooting (Problem Solving), We are seeking a Service Desk Technician to provide first and second-level technical support in a fast-paced enterprise environment. This position requires strong troubleshooting abilities, excellent customer service skills, and experience supporting users through both phone and chat channels., * Provide technical support for desktops, laptops, printers, mobile devices, and related hardware * Troubleshoot and resolve issues involving Windows 10/11, Microsoft 365, VPN, Citrix, and other business applications * Manage and resolve support tickets while meeting service level expectations * Support users through phone, chat, and remote support sessions * Perform account administration tasks, including password resets and user access management * Escalate complex issues when necessary and provide timely updates to customers * Utilize knowledge base articles and standard operating procedures to resolve issues efficiently * Maintain accurate documentation of incidents and resolutions * Deliver excellent customer service to both technical and non-technical users, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Technician TEKsystems Austin, TX*Remote Writing Operations ServiceNow Service Level Microsoft 365 Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Mac/Apple Support Business Valuation Microsoft Windows 10 Information Technology Full Stack Development Artificial Intelligence Business Transformation Standard Operating Procedure Virtual Private Networks (VPN) Troubleshooting (Problem Solving) +0 ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)