> Markdown version of [/jobs/ext/1855218-tier-2-help-desk-engineer](https://www.wearedevelopers.com/jobs/ext/1855218-tier-2-help-desk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Help Desk Engineer - **Company:** Koniag Services, Inc. - **Location:** United States - **Experience:** Experienced - **Salary:** $47,944.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Business Software, Local Area Networks, Network Configuration and Change Management, Wide Area Networks, Peripherals, Computer Equipment, Os Ticket, Servicenow - **Published:** July 7, 2026 - **Apply:** https://dejobs.org/x/x/3AC1B570D1CE4B3194D7DDF7DD08D98D/job/ ## About the Role * U.S. citizenship is required, and a criminal background check must be passed. * Must possess an industry-specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start. * Possess a minimum of 2 years of experience administering Windows 10/Windows 11. * Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network, and standalone environments. * Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures. * Ability to analyze and assess customers' service requests and provide prompt technical solutions. * Knowledge and experience in utilizing trouble-ticketing software, ServiceNow, for opening/closing tickets. * Ability to contact and effectively communicate with customers by telephone, Email, Teams, or in person. * Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms. * Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations. * Demonstrated proficiency with operating systems, business applications, and computer hardware platforms. * Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees. * Experience and ability to manage enterprise printing and printer servers. * Ability to lift up to 50 lbs. * Must possess a valid driver's license. ## Description * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments. * Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures. * Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products. * Provide desktop, laptop, and tablet computer technical support to agency users. * Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations. * Prepare computer equipment for reuse, refresh, or disposal as approved by agency personnel. * Required to work on-site in downtown Washington, DC, and Cheltenham, MD, as requested. * Be a part of a shift team schedule with shifts falling between 0600 - 1800 Hours. * Be willing to provide surge support as needed. * Travel between client sites as needed. ## Related Videos - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - 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