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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Luvata Appleton - **Location:** Kimberly, WI, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Business Systems, Cyber Security, File System Permissions, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Network Connections, Microsoft SharePoint, Wi-Fi Technology, Office365, Microsoft Onedrive, Computer Equipment, Information Technology, Laptops, Hardware Debugging, Windows Client - **Published:** July 17, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3323485809&tx=FK1916FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Associate degree, technical diploma, relevant coursework, internship, certification, or equivalent hands-on experience in Information Technology or related field. * 1-2 years of IT support experience preferred; manufacturing or plant-floor support experience is helpful but not required. * Working knowledge of Windows 11, Microsoft 365, basic PC hardware, printers, and common end-user troubleshooting techniques. * Basic familiarity with Active Directory, Windows Server concepts, file permissions, networking fundamentals, and user account administration. * Ability to follow procedures, document work clearly, escalate issues appropriately, and learn new systems quickly. * Strong customer service mindset, professional communication skills, attention to detail, and ability to work with users at varying technical levels. * Ability to work independently on routine tasks and collaboratively with local IT, business departments, vendors, and Group IT on escalated issues. * Helpful certifications include CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or Windows Client/Server training; certifications are preferred, not required. Competencies * Customer-focused troubleshooting. * Clear documentation and follow-through. * Windows and Microsoft 365 fundamentals. * Basic security awareness and confidentiality. * Reliability in an onsite manufacturing support environment. * Willingness to learn Luvata Appleton systems and standard practices. * Exhibits Luvata's Core Values of: * Respect Diversity & Teamwork * Act with Integrity, Speed and Determination * Tireless Efforts to Meet the Needs of our Customers and Society ## Description Provides first-line technical support and basic Windows administration for office and production users. This entry-level role focuses on help desk response, workstation setup, Microsoft 365 support, Active Directory account maintenance, printer and peripheral troubleshooting, basic network/phone system support, and accurate IT documentation. The position is intended for a developing IT professional who can learn Luvata Appleton business systems, follow established procedures, escalate complex issues appropriately, and support a reliable onsite technology environment., * Serve as the first point of contact for user support requests; document, prioritize, troubleshoot, and resolve or escalate tickets in a timely manner. * Install, configure, and troubleshoot Windows desktops, laptops, docking stations, monitors, printers, mobile devices, and other end-user equipment. * Support Microsoft 365 applications, Teams, Outlook, OneDrive, SharePoint basics, MFA, password resets, and common productivity issues. * Perform basic Active Directory administration, including user account setup, group membership changes, password resets, workstation joins, and basic permissions requests under defined procedures. * Assist with Windows administration tasks such as patch verification, endpoint health checks, inventory updates, and routine workstation/server checks as assigned. * Provide basic troubleshooting for network connectivity, Wi-Fi, VPN, phones, shared drives, and plant-floor workstation access before escalating to senior IT or Group IT. * Maintain accurate documentation for device assignments, user changes, common fixes, asset inventory, and standard IT procedures. * Coordinate with vendors or internal IT resources for hardware repair, licensing questions, equipment orders, and escalated technical issues. * Follow cybersecurity, change control, confidentiality, and safety requirements when supporting office and production environments. * Participate in IT projects, system auditing, and continuous improvement activities as directed, especially workstation refreshes, onboarding/offboarding, documentation cleanup, and system standardization. * All other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)