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# Service Desk Support

- **Company:** Titan Professional Resources
- **Location:** Oklahoma City, OK, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Computer Maintenance, RSA (Cryptosystem), Servicenow
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b90e34f56209fa2a

## About the Role

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High school diploma or equivalent; vocational or technical training preferred.

 * Approximately 3 years of relevant experience.
 * Proficiency in Windows 11 and general computer troubleshooting.
 * Familiarity with help desk ticketing systems; ServiceNow experience preferred.
 * Strong communication and customer service skills.

## Description

* Respond to user requests via phone, email, and in-person for assistance with hardware, software, networking, and mobile devices.
 * Perform initial assessment, triage, and resolution of routine technical issues.
 * Escalate complex incidents to appropriate support teams.
 * Guide users through diagnostic procedures and document resolutions.
 * Maintain and update knowledge bases and self-help resources.
 * Monitor and manage service tickets, ensuring timely closure and communication.
 * Track recurring issues and notify management of patterns.
 * Support account management tasks including Active Directory and RSA token provisioning.
 * Ensure adherence to service level agreements (SLAs).


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