> Markdown version of [/jobs/ext/1857482-senior-software-engineer](https://www.wearedevelopers.com/jobs/ext/1857482-senior-software-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Software Engineer - **Company:** CVS Health - **Location:** Austin, TX, United States - **Experience:** Expert - **Salary:** $92,700.0 - $185,400.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, Applications Architecture, Application Performance Management, JIRA, Microsoft Azure, BASIC (Programming Language), Software Bug Management, Software as a Service, Cloud Computing, Continuous Integration, Software Debugging, Decision Support Systems, DevOps, Distributed Systems, Python (Programming Language), Log Analysis, Reliability Engineering, Software Engineering, SQL Databases, Scripting, Google Cloud, System Availability, Grafana, Reliability of Systems, Containerization, Kubernetes, Information Technology, Non-relational Database, Restful APIs, Splunk, Appdynamics, Docker, Servicenow, Microservices - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cf8fe7381654ca4f ## About the Role * Bachelor's degree in computer science, Engineering, or related field * 3+ years of experience in application support, production support, or SRE roles * Strong understanding of application architecture, APIs, and distributed systems * Hands-on experience with debugging, log analysis, and incident management * Experience with ticketing tools (ServiceNow, Jira, etc.) * Good understanding of Linux/Unix systems, * Experience in IT, SRE, DevOps, or Software Engineering. * Experience in healthcare, finance, enterprise SaaS, or highly regulated industries. * Familiarity with Open Telemetry, Observability and AIOps platforms * Knowledge of DevOps practices, CI/CD tools, Kubernetes, Docker, and containerized environments * Exposure to GenAI/Automation tools (OpenAI, CoPilot, Gemini, Claude etc.) in L1 support environments. * Basic coding ability to troubleshoot, fix issues and build self-healing or auto-remediation workflows. Education: * Bachelor's degree or equivalent work experience in Computer Science, Engineering, or related discipline. * Certifications in Cloud platforms, or DevOps are a plus. Leadership Competencies: * Customer-first mindset with a passion for delivering exceptional service. * Strategic thinking and execution excellence * Strong communication and stakeholder influence * Data-driven decision making and Continuous improvement mindset ## Description Join Fortune 7 CVS Health as a Senior Software Engineer to lead and advance our Site Reliability Engineering (SRE), AIOps, Observability, and Monitoring capabilities in the CVS Digital team. We are seeking a proactive and detail-oriented software engineer for Frontline Support (L1 & L2) to provide first and second level support for our applications, platforms, and services. This role is critical in ensuring high availability, quick issue resolution, and seamless user experience by troubleshooting, diagnosing, and resolving incidents across systems. You will collaborate closely with engineering, DevOps, and product teams to identify root causes, implement fixes, and continuously improve system reliability., * Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk * Act as the primary point of contact for incident management and service requests * Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs * Resolve routine issues by leveraging runbooks and established standard operating procedures * Escalate complex incidents to L2/L3 support teams with comprehensive documentation * Provide timely communication on incident status, updates, and resolutions to stakeholders and end users * Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, GCP) * Troubleshoot and debug SQL queries across relational and non-relational databases * Support CI/CD pipelines and assist with deployment-related troubleshooting * Automate repetitive operational activities using scripting languages such as Python and Shell * Maintain, update, and enhance runbooks, knowledge repositories, and SOPs * Perform in-depth troubleshooting across applications, APIs, and underlying infrastructure * Analyze logs, metrics, and traces to identify and resolve root causes * Debug application issues at the code level (preferably in Java, Python, or similar technologies) * Implement data corrections, configuration changes, and minor code or script updates * Collaborate with engineering teams to deploy bug fixes, enhancements, and patches * Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)