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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Associations, Inc. - **Location:** Chalfont, PA, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Desktop Computing, Identity and Access Management, Networking Basics, Network Connections, Microsoft PowerPoint, Azure Active Directory, Microsoft SharePoint, Office365, Peripherals, Microsoft InTune, Information Technology, Laptops, User Accounts - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=083a7f9c245fe98d ## About the Role Do you have experience in Desktop administration?, Do you have a Associate's degree?, * Strong communication skills with the ability to explain technical concepts to non-technical users. * Customer-focused mindset with strong problem-solving and organizational skills. * Experience supporting Microsoft 365 applications including Teams, Outlook, SharePoint, Word, Excel, and PowerPoint. * Working knowledge of Microsoft Windows 11 and Apple mobile devices including iPhone and iPad. * Familiarity with Microsoft Entra ID and Intune for identity and device management. * Understanding of basic networking concepts and troubleshooting procedures. * Ability to manage multiple priorities in a fast-paced environment., * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Minimum of 2 years of experience in a technical support, desktop support, or help desk role. * Experience supporting users across multiple locations preferred. * Experience in material handling, industrial, or service-related industries is a plus. ## Description We are looking for an IT Support Specialist who is passionate about technology, enjoys solving problems, and thrives in a fast-paced, team-oriented environment. As an IT Support Specialist, you will provide hands-on and remote technical support to employees across multiple Pengate locations. You'll serve as the first point of contact for technology-related issues, helping ensure our teams have the tools and support they need to succeed every day. What You'll Do * Manage and prioritize help desk tickets while meeting established response and resolution timelines. * Provide first-level technical support for hardware, software, network connectivity, and business applications via phone, email, Microsoft Teams, and in-person support. * Set up, configure, and maintain laptops, desktops, mobile devices, user accounts, and peripherals. * Troubleshoot, repair, and replace computer and mobile equipment for onsite and remote employees. * Support employee onboarding and offboarding, including device provisioning, account setup, and access management. * Create and maintain IT documentation, training materials, and standard operating procedures. * Track and document technical issues, resolutions, and recurring trends to improve support processes. * Assist with system maintenance, inventory management, audits, and other IT operational tasks. * Participate in technology projects and company-wide IT initiatives. * Stay current on emerging technologies, best practices, and support tools. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)