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# Network Operator

- **Company:** TEKSYSTEMS INC.
- **Location:** Waukesha, WI, United States
- **Experience:** Experienced
- **Salary:** $72,800.0 - $83,200.0
- **Contract:** Temporary contract
- **Skills:** Cloud Computing, Configuration Management Databases, Configuration Management, Databases, Monitoring of Systems, Inventory Management Software, Network Connections, Wide Area Networks, Computer Network Operations, Software Troubleshooting, Information Technology
- **Published:** July 28, 2026
- **Apply:** https://www.juju.com/job/00000000gka7jr

## About the Role

Education * Associate degree in Computer Science, Information Technology, Management Information Systems, or a related discipline preferred. * Equivalent combinations of education, technical training, certifications, and relevant work experience will be considered. Experience * Minimum of two to four years of experience supporting technology operations, service desk operations, network operations, systems administration, application support, infrastructure support, or a related technical function. * Experience working in an operations center, monitoring center, service desk, help desk, or operational support environment preferred. * Experience troubleshooting technical issues and coordinating escalations across multiple support teams. * Experience with monitoring, observability, event management, alerting, and service management practices preferred. * Experience following documented standards, playbooks, and procedures in a production support
environment. Enterprise monitoring and observability concepts * Incident, Problem, Change, Knowledge, and Request Management processes * Network, server, storage, application, database, collaboration, endpoint, and cloud or hybrid infrastructure concepts * Data protection and recovery concepts * Configuration management and asset management practices * Inventory tracking and stockroom management practices * Strong troubleshooting, analytical, and prioritization skills * Ability to identify, assess, document, and escalate operational issues * Ability to start coordinated incident response calls and support stakeholder communication during service impacting events * Strong attention to detail and situational awareness * Clear verbal and written communication skills * Customer focused approach to operational support * Ability to collaborate with Technology Operations, Application Support, business stakeholders, and other technical teams while
following documented procedures

## Description

The Mission Assurance Center (MAC) Operator serves as a frontline operational resource within Technology Operations. This position provides real time monitoring, observability, incident coordination, and operational support for enterprise technology services across corporate, field, application, and other business or technical environments. The role monitors dashboards, tools, events, and alerts to help identify potential service issues and maintain situational awareness of the technology environment. The MAC Operator acts as a daytime escalation point for support calls, helps initiate incident response calls when service impacting issues require coordinated response, executes approved operational playbooks, assists with configuration and asset accuracy, and supports inventory management activities. This role partners closely with Technology Operations, Application Support, business stakeholders, and other technical teams to strengthen observability practices, improve
documentation, and support reliable service delivery. * Reside in the Mission Assurance Center and monitor enterprise technology environments using dashboards, monitoring platforms, event management tools, and automated alerts. * Proactively identify, investigate, and respond to system, network, application, infrastructure, and service issues. * Maintain awareness of the overall health and availability of technology services across corporate, field, application, and other business or technical environments. * Document incidents, operational events, service interruptions, and related actions in the appropriate service management system. Operational Support and Escalation * Act as an escalation point for daytime support calls from corporate, field, application, and other business or technical environments. * Start incident response calls when service impacting issues require coordinated response across support teams and stakeholders. * Perform initial triage, gather
relevant details, and coordinate routing or escalation to the appropriate Technology Operations, Application Support, or technical support team. * Provide timely operational updates during service impacting events, outages, and maintenance activities. * Support incident coordination by tracking actions, next steps, and communication needs. Playbook Execution and Continuous Improvement * Execute approved playbooks and standard operating procedures for support remediation tasks. * Perform predefined validation, recovery, maintenance, and operational checks in accordance with documented procedures. * Work with Network, System, Application Support, and other technical teams to develop, review, and improve operational playbooks. * Identify opportunities to improve runbooks, documentation, handoffs, and operational readiness. Configuration and Asset Accuracy * Assist with Configuration Management Database reviews and updates to help ensure ownership, relationship, location,
and service data remains accurate and current. * Support periodic reviews of infrastructure, application, and service records to improve data quality and operational visibility. * Document gaps or inconsistencies and coordinate follow up with the appropriate technical teams. Inventory and Stockroom Support * Assist with inventory management for Systems and Network teams across site stockrooms and designated storage areas. * Support receiving, organizing, auditing, and tracking of technology equipment and spare assets. * Help maintain accurate inventory records and assist with lifecycle management activities as directed. * Coordinate with technical teams to help ensure critical spare equipment and supplies are available when needed. Service Management and Compliance * Follow established Incident, Problem, Change, Knowledge, and Request Management processes. * Maintain accurate tickets, documentation, operational notes, and status updates. * Demonstrate compliance with
company policies, procedures, standards, and applicable laws and regulations. * Perform other duties as assigned.

Skills

Network connectivity, Lan/wan, Network operations, Network operations center, Troubleshooting

Top Skills Details

Network connectivity,Lan/wan,Network operations,Network operations center,Troubleshooting


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