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# Mission IT Operator

- **Company:** CACI International Inc.
- **Location:** Denver, CO, United States
- **Salary:** $58,400.0 - $116,900.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Unix, Software Documentation, Linux, Linux System Administration, Network Connections, HP OpenView, Software Systems, Virtualization Technology, Information Technology, Tools for Reporting, Network Server, Vmware
- **Published:** July 1, 2026
- **Apply:** https://www.denverjobsite.com/job.asp?id=3300776783&tx=JL8983FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Active TS/SCI with Poly required.
 * Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
 * Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
 * Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
 * System administration experience to include UNIX, Linux, and Windows platforms

Desired Qualifications

 * Experience with virtualization technologies and software such as VMware
 * Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord

## Description

You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.

Shift Work (12 hours a day 0600-1800, 1800-0600/ 4 on 4 off (Day, Day, Night, Night).

Responsibilities-

 * Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
 * Analysis techniques and procedures.
 * Ensure appropriate function of hardware, software, or system functional specifications.
 * Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
 * Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
 * Supports new infrastructure projects.
 * Maintains all configuration documentation for assigned infrastructure.
 * Master the steps required to effectively manage and prioritize incidents.
 * Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.
 * Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.
 * Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams
 * Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
 * Monitor, recognize, evaluate, and correlate system and network problems.
 * Responsible for maintaining a privileged user level of access, across numerous high-priority systems.
 * Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
 * Interpret system documentation and record problems in appropriate reporting tools.
 * Support after-action activities, by collecting data that describes the environment at the time of the failure.- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
 * Restart system services and hardware as needed.
 * Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.
 * Coordinate with any required resources across the enterprise to resolve operational issues.
 * Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses.


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