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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Endpoint Support Technician Windows/MAC - **Company:** InfoStructures, Inc. - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Computing Platforms, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Network Interface Controllers, Hard Disk Drives, Imaging Technology, Virtual Private Networks (VPN), System Center Configuration Manager, Network Connections, Network Attached Storage (Server Appliance), Remote Desktop Services, TCP/IP, Remote Desktop Protocol (RDP), Microsoft Deployment Toolkit, Office365, Tablet Computers, Microsoft InTune, DameWare, Casper Suite, Laptops, Servicenow - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ffb933ba567c8f4d ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, We are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients. What experience you need: Two years plus (2+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have: · Tremendous attention to detail · Excellent problem-resolution skills · Ability to weigh several options and provide the most efficient solution · OUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive · Strong ability to build client relationships Thorough working knowledge supporting the following technologies is desired in as many of these areas as possible: · Windows 1x - including device and driver installation, troubleshooting and patching · Various Windows imaging technologies, including MDT deployments · Remote desktop management tools, e.g., RDP, SCCM, Dameware, RemotePC · Hardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners) · Mac OS installation/configuration/app support · Other: O365 Applications, Intune and ADAXES Active Directory Device Management JAMF, VPN, MFA, and other technologies used by remote workers, Basic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.; VPNs, Group Policy, challenges faced by teleworkers, Mobile devices (e.g., iPhone, iPad platforms), InTune device management, ServiceNow Service Desk application, ITIL principles Desirable training/certifications you should have: · BS Degree · A+/Net+ · Windows or Mac certifications, Ability to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred., * desktop support windows and MacOS devices: 2 years (Required) * in-person and remote technical support for end users: 2 years (Required) * enterprise endpoint management tools Intune, SCCM, JAMF, MDT: 2 years (Required) ## Description You will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with: · Configuring network devices/printers · Completing project work · Documenting and defining policies and procedures · Creating technical reports · Completing other duties as assigned ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)